Arshdeep Kaur Banga

Finance graduate with hands-on experience in banking, client relationship management, and financial services. Strong ability to identify client needs, recommend tailored solutions, and contribute to business results. Proven record in exceeding sales goals, delivering seamless customer experiences, and supporting team performance. Active member of TD's Pulse Committee, contributing to employee engagement and workplace culture.

Personal Banking Associate at Toronto Dominion Bank (2025-11 – Present)

Banking professional responsible for client relationship management, product recommendations, and sales support in a retail banking environment.

• Identified client needs and recommended banking products, credit cards, GICs, and mutual funds.
• Supported sales goals by generating quality referrals to financial advisors and investment specialists.
• Conducted product conversations to help clients build savings, investments, and long-term financial plans.
• Built strong customer relationships that improved cross-sell opportunities and client retention.
• Educated clients on TD investment options, digital tools, and account features to increase product adoption.
• Delivered accurate, compliant guidance while meeting performance and sales expectations.
• Collaborated with branch manager to oversee daily opening and closing procedures, including vault and compartment maintenance.
• Balanced branch transactions at end of day, sent out shipping (foreign cash, coins, bill payments, etc.)

Customer Experience Associate at Toronto Dominion Bank (2025-01 – 2025-10)

Customer service professional handling financial transactions, customer issue resolution, and product recommendations in a high-volume banking environment.

• Handled financial transactions and resolved customer issues efficiently.
• Recommended banking solutions tailored to client needs.
• Promoted products to meet sales targets and business goals.
• Maintained accuracy in a fast-paced, high-volume environment.
• Delivered clear, courteous service while supporting team performance.
• Referred high-value investment and credit opportunities that assist with financial planning and wealth referrals.

Technical Support Advisor at Transcom (2024-09 – 2025-08)

Technical support specialist providing customer service to Apple customers, resolving complex technical issues in a remote environment.

• Delivered high-quality technical support to Apple customers, resolving complex hardware, software, and connectivity issues efficiently.
• Provided personalized troubleshooting solutions, ensuring excellent customer satisfaction and brand loyalty.
• Demonstrated strong problem-solving skills and a customer-focused approach in a fast-paced environment.

Retail Sales Associate at Bell Canada (2023-09 – 2024-09)

Retail sales professional identifying customer needs and providing tailored solutions in a telecommunications retail environment.

• Identified customer needs and provided tailored solutions, enhancing customer satisfaction.
• Supported customer requests and transactions, ensuring a seamless and efficient service experience.
• Educated customers on digital tools and self-serve options to improve their banking experience.

Bachelor of Commerce in Finance – Humber College (2021-01 – 2024-04)