Ashis Regmi

Dynamic health informatics professional with a strong blend of clinical dentistry experience and extensive expertise in healthcare system analysis. Proven success in optimizing BC healthcare applications such as Cerner, Meditech, and PARIS to ensure seamless functionality and user satisfaction. Skilled at aligning clinical needs with technical solutions to improve patient care through innovative informatics strategies.

Dedicated to coordinating with multidisciplinary stakeholders to maintain system operational status, optimize workflows, and support health information system projects within community and primary care settings.

Clinical Service Desk Analyst; Sub-Lead (May 2024 - December 2024) - NTT Data - Burnaby, BC

(2022-03 - 2026-04)

• Managed daily queue priorities to ensure SLA compliance and coordinated escalations between clinical staff and Tier 2 technical teams.
• Served as point of escalation for complex Cerner and Meditech issues providing guidance to analysts on difficult troubleshooting scenarios.
• Provided Tier 1 technical support for mission-critical clinical applications, including Cerner, Meditech, PARIS, and Procura, ensuring 24/7 system availability for healthcare providers.
• Directly assisted physicians, nurses, and allied health staff in navigating complex Cerner and Meditech workflows, ensuring accurate clinical documentation and order entry during high-pressure shifts.
• Provided over-the-phone and remote-access walk-throughs for clinicians experiencing navigation bottlenecks, reducing administrative burden and increasing patient care time.
• Conduct workflow analysis to identify systemic bottlenecks, translating clinical user requirements into actionable system modifications and business process improvements.
• Contribute to change management services by streamlining the capture and utilization of electronic health information, ensuring data integrity and clinical best practices are maintained across the community.
• Tracked, documented, and managed incident tickets in ServiceNow, ensuring timely resolution or appropriate escalation to Tier 2 support.
• Applied ITIL best practices for incident management and service request fulfillment.

Epic ATE Support Specialist - Scarborough Health Network - Scarborough, ON

(2021-08 - 2021-12)

• Acted as a liaison between end-users, third-party vendors, and Epic technical support personnel.
• Delivered application support, executed system updates and modifications, and communicated these changes to super-users and end-users.

Epic User Support - Trillium Health Partners - Mississauga, ON

(2020-08 - 2021-03)

• Delivered in-person and remote guidance and hands-on support to end-users, including healthcare providers and non-clinical staff, during Epic implementation.
• Successfully resolved issues and troubleshot incidents reported by end-users related to the Epic system, escalating when necessary and identifying permanent solutions to schedule system changes.

Dentist/Clinical Director - Om Samaj Dental Clinic - Kathmandu, Nepal

(2016-01 - 2018-12)

• Led the end-to-end digital transformation of clinic operations, transitioning from analog workflows to integrated digital systems for patient record management (EMR) and digital radiography.
• Conducted business process re-engineering by analyzing existing clinical workflows and implementing automated scheduling systems, resulting in a 20% reduction in patient wait times.
• Established policies and procedures for a 10-member dental practice team, informed employees of guidelines and supervised enforcement.

Dental Surgeon/Dental Officer - Kist Medical College Teaching Hospital - Lalitpur, Nepal

(2014-01 - 2015-12)

• Led training, evaluation and monitoring of clinical staff pertaining to the EHR system within the oral and Maxillofacial surgery department.

Postgraduate Certificate - Health Informatics - George Brown College (2021-06)

Bachelor of Dental Surgery (BDS) - Dentistry - Tribhuvan University - People's Dental College (2012-12)