Ngai Lam Chou
IT Support Analyst (Help Desk)
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About
Recently graduated with distinction from BCIT's Computer Information Technology program with hands-on experience in enterprise IT infrastructure, cloud, and development. Skilled in troubleshooting Windows environments, managing identity access, and providing technical support to end-users. Brings practical infrastructure knowledge combined with strong customer service and communication abilities developed through front-desk operations experience.
Experience
IT Professional - QM Financials
Hands-on role involving enterprise IT infrastructure work
IT Professional - Formations Corp
Hands-on role involving enterprise IT infrastructure work
Front-Desk Operations - Union Finance
Handled front-desk operations and client inquiries, developing communication skills for handling time-sensitive issues and frustrated end-users under pressure
Education
Diploma - Computer Information Technology - BCIT (2026)
