Asmaa Ahmed

Customer Service Professional with several years of retail, cashier, and front-line service experience. Skilled in operating point-of-sale (POS) systems, processing transactions, and handling cash accurately. Strong ability to greet customers, resolve concerns, and provide a welcoming shopping experience.

Experienced working in fast-paced retail and service environments. Reliable, organized, and able to multitask while maintaining attention to detail. Strong teamwork skills with the ability to support coworkers during high-traffic periods.

Knowledgeable in store cleanliness, product organization, and maintaining professional workspaces.

Recreation Therapy Aide at Rutherford Heights (2024-03 – 2024-09)

Assisted with scheduling activities and managing participation records, greeting residents and visitors, answering phone calls, and maintaining administrative operations.

• Assisted with scheduling activities and managing participation records
• Greeted residents, families, and visitors in a friendly and professional manner
• Answered phone calls and directed inquiries to appropriate staff
• Maintained organized records and supported daily administrative operations
• Worked closely with team members to ensure smooth daily programming

Early Childhood Assistant at YMCA (2018-09 – 2019-11)

Provided customer service to families, assisted with front desk tasks, maintained attendance records, and supported communication between staff and parents.

• Provided customer service to families and answered program questions
• Assisted with front desk tasks including phone calls and registration support
• Maintained accurate attendance records and program documentation
• Supported communication between staff and parents

Developmental Aide at Alberta Association for the Dependent Handicapped (2018-06 – 2018-08)

Assisted staff with administrative duties and client activity coordination, supported clients in a respectful and inclusive environment, and communicated with caregivers and staff.

• Assisted staff with administrative duties and client activity coordination
• Supported clients in a respectful and inclusive environment
• Communicated with caregivers and staff regarding daily activities

Retail Sales Associate at Marshalls (2017-07 – 2018-07)

Provided customer assistance with product selection and store inquiries, maintained organized merchandise displays, processed transactions, and supported store operations.

• Provided customer assistance with product selection and store inquiries
• Maintained organized merchandise displays and sales floor presentation
• Processed transactions and assisted with returns and exchanges
• Supported store operations during busy shopping periods

Customer Service Representative at K-Days (2016-06 – 2016-08)

Assisted customers with ticket purchases and event information, handled cash transactions, and resolved customer concerns professionally.

• Assisted customers with ticket purchases and event information
• Handled cash transactions and maintained balanced cash drawers
• Helped resolve customer concerns quickly and professionally

Produce Clerk at Walmart (2015-06 – 2016-02)

Assisted customers with product selection and store information, managed inventory, ensured proper product rotation, and maintained clean displays.

• Assisted customers with product selection and store information
• Managed inventory and ensured proper product rotation
• Maintained clean displays and accurate pricing

Crew Member at McDonald's (2012-09 – 2015-06)

Processed customer orders quickly and accurately in a fast-paced environment, provided friendly service, and maintained clean service areas.

• Processed customer orders quickly and accurately in a fast-paced environment
• Provided friendly service and maintained clean service area
• Worked collaboratively with team members during peak hours

Bachelor of Arts in Psychology (Minor in Human Resources) – MacEwan University (2028)

High School Diploma – Queen Elizabeth High School (2015-06)