Astor VElazquez

Experienced IT professional with a diverse background in service desk management and systems administration. Assisting users with hardware and software issues, managing ticketing systems, and ensuring high-quality customer service. Also skillful in testing and commissioning various automated equipment, having worked with Allen-Bradley PLCs.

Earlier experience includes a tenure as a computer specialist, where tasks involved server administration and technical support for students and teachers. Holds an AEC in advanced programming for industrial controllers and has a solid educational foundation in mathematics, computer science, and administration from various institutions in Cuba and Canada.

IT Service Desk Technician 02/2022 – 05/2025 Symbotic Canada, Montréal (Québec)

• Managing accounts for SharePoint and Microsoft 365 in a cloud-based environment (Azure).
• Advanced assistance onsite and remote for software, hardware, peripherals.
• Creates, documents and tracks user issues in established ticketing system (Jira)
• Ensure all required equipment get asset tags and recorded into the asset management system (Inventory).
• Documenting internal procedures within internal media. (confluence).
• Managing PC setup and deployment for new employees using Microsoft WDS Server.
• Managing licenses and renewals.
• Suggesting improvements to actual processes and identifying automation opportunities.
• Testing and implementing modern technology.
• Work within cross functional teams.
• Onboarding and offboarding of personnel and equipment (Active Directory and Inventory System) Aid with new hires orientation.

● Bachelor’s degree in mathematics and computer science (comparative evaluation, 2012)

● DEP in Administration/Business and Informatics/Accounting (comparative evaluation, 2012)

● Vocational Diploma in IT Support. “École des métiers de l'informatique, du commerce et l'administration” (Montréal, 2019)

● College Diploma in Advanced Programming of Industrial Controllers (PLC). CEGEP Regional Terrebonne (Terrebonne, 2020)

● College Diploma in Network and system administration. CEGEP Maisonneuve. Montreal (in progress)