Aura Silva

Passionate and highly motivated administrative professional; graduated as Medical Office Administrator and Health Unit Coordinator. With more than 5 years of experience in the health field, customer service, and office administration; and eager to grow in this area. Academic background includes an internationally educated Physiotherapy degree.

With clear understanding of Medical Terminology, Anatomy, Billing, Scheduling, Medical and Hospital Administration and Clinical procedures. Highly organized with exceptional communication skills, comprehensive working knowledge of office programs and a high level of empathy helping to address issues and concerns. Excellent professionalism when dealing with challenging situations.

Focused on going above and beyond to support team and serve customers and working under minimal guidance and direction.

Medical Office Assistant - Brooks Medical Clinic - Brooks, AB

(2022-11 - 2023-01)

Practicum Site

• Greeted patients as they entered the clinic and signed them in.
• Assisted Doctors in Medical procedures.
• Collected patient information including name, contact information and insurance.
• Patient Charting.
• Measurement and record of vital signs into Med Access.
• Insurance eligibility verifications.
• Scheduled appointments and managed calendars.
• Managed communication by answering an average of 25 phone calls per day.
• Recorded patient's confidential information through Med Access.
• Arranged appointments for patients.
• Making reminder calls to clients.
• Other office tasks such as filing, photocopying, faxing, document scanning, and typing.

Logistics/International Export Coordinator - JBS Food Canada ULC

• Prepare billing packages for International Customers, including Bill of Landing, Invoicing, 9540 forms and Health Certificates signed by Canadian Food Inspection Agency (CFIA).
• Run Invoicing reports daily.
• Food Goods Inventory (FGI).
• Coordinate with external cold storages for order releases.
• Communicate daily by email and phone with accounting, sales and logistics team to ensure all paperwork is updated.
• Check paperwork and being sure requirements are fulfilled with customer request.

Human Resources Coordinator - JBS Food Canada ULC

(2015 - 2019)

• Attendance program Coordinator entered data in KRONOS.
• Helped and supported team member with all kinds of inquiries.
• Data entry of new hires on SAP System.
• Generated Letter of Employment Daily.
• Created and posted up job opportunities Internally.
• Handled Customer Service and Kept confidentiality attitude with company information.

Intensive Care Unit Physiotherapist (ICU) - Victoria's Hospital - Bogota, Colombia

(2006 - 2011)

• Physical and Respiratory patient care conducted daily monitoring of the evolution of hospitalized patients.
• Rehabilitation process, with methods and procedures based on different musculoskeletal and cardiopulmonary disorders.
• Maintained medical records updated.
• Performed the opening of the health clinical history.
• Completed therapeutic diagnosis, strategies, prognosis, and treatments.
• Health Promotion and Disease Prevention.
• Rehabilitation of musculoskeletal disorders on adults, seniors, children, and people with disabilities.

Medical Office Assistant - Health Unit Coordinator - Sundance College (2023-01)

Standard First Aid & CPR/AED Level C - Frontier Safety Management and Training Inc - Canadian Red Cross (2022-08)

WHMIS - FOIP Training - Sundance College (2022-08)

Leadership and Management Training - Medicine Hat College (2019)

Canadian Health System and Health Care Policy in Canada - Athabasca University (2015)

Specialist in Physiotherapy in Intensive Care Unit - Iberoamericana University (2011)

Physiotherapist - Manuela Beltran's University (2006)