Manjot Kaloty
Front Desk Receptionist (Immigration)
About
Dedicated and detail-oriented criminology master's student with foundational experience in analyzing crime patterns and trends to support law enforcement and improve public safety. Proficient in utilizing statistical tools and software for data interpretation and report generation. Strong communication abilities, with a talent for presenting complex data in a clear and understandable manner to diverse audiences.
Committed to fostering community safety through thorough research and data-driven solutions. Looking to leverage analytical skills and my passion for crime prevention in a dynamic team environment.
Experience
Research Analyst - PFLAG - Niagara Falls, ON
(2025-01 - 2025-04)
- Gathered data through surveys and organized it in a format accessible for data analysis
- Analyzed data in order to create a presentation and report for the organization's leadership
- Presented report to leadership that resulted in strategic changes to the organization's inclusivity practices for immigrant workers
- Demonstrated strict ethical and data privacy standards while surveying vulnerable employees
Team Member - Tim Hortons - Burlington, ON
(2022-01 - 2026-12)
- Resolved customer complaints by gathering facts, assessing the situation, and applying de-escalation techniques
- Maintained high accuracy in high-speed Point of Sale (POS) data entry, ensuring precise financial and inventory records during peak operational hours
- Collaborated with team members effectively to maintain an excellent service level
Education
Master's Degree - Criminology (MA) - Wilfred Laurier University (2025-01 - 2026-12)
Bachelor's Degree - Critical Criminology (BA) - Brock University (2021-01 - 2025-12)