AI Performance Engineer / AI Designer at Replicant (2023-05 – Present)
- Led recruitment, interviewing, onboarding, and training of new AI engineering and design team members.
- Oversaw end-to-end AI bot performance, troubleshooting functionality issues and implementing customer-requested enhancements.
- Designed conversational AI agents tailored to client requirements and business objectives.
- Conducted customer design and review meetings to gather requirements and present strategic solutions.
- Delivered live demonstrations of AI bots and incorporated client feedback into post-launch optimization.
- Performed data analysis on AI performance and user interactions to generate actionable recommendations.
Real Estate Sales Specialist at Royal LePage (2022-06 – Present)
Recruitment Specialist at Goodwill Staffing and Recruitment (2022-02 – 2023-05)
- Managed Allied Health recruitment activities for clients across Canada.
- Advertised open roles, screened applications, interviewed candidates, and supported hiring clients through the full recruitment lifecycle.
- Built candidate pipelines through online and offline sourcing strategies.
- Conducted extensive candidate screening and maintained strong client relationships.
Mobile Client Relationship Manager, Hospice Liaison & Veterinary Assistant at Heart With Wings Mobile Veterinary Hospice Services (2020-06 – 2022-08)
Served as the sole operational and clinical support team member for a mobile veterinary hospice practice.
- Managed all client communications and acted as the primary point of contact for families during end-of-life care journeys.
- Coordinated and optimized daily in-home appointment scheduling.
- Assisted with in-home palliative and euthanasia procedures.
- Prepared and dispensed medications while educating owners on administration protocols.
- Provided grief support and guided families through aftercare decisions with empathy and professionalism.
- Processed payments and maintained accurate service documentation.
In-House Recruiter, Client Relationship Manager & Veterinary Technician at Alcona Animal Hospital (2015-04 – 2020-06)
- Managed direct communication between clients and DVMs while ensuring exceptional client service and patient support.
- Accurately documented patient records, legal documentation, treatment notes, and client communications.
- Recruited staff across multiple departments through resume sourcing, screening, interviewing, and reference checks.
- Assisted veterinary teams with surgical preparation, blood collection, catheterization, radiographs, pharmaceutical duties, patient administration, and surgical recovery care.
- Prepared patients for surgery through IV placement, sedation, intubation, and anesthesia monitoring during soft tissue and dental procedures.
- Performed oral radiographs, scaling, polishing, and detailed treatment record keeping.
- Assisted with follow-up calls, insurance claims, appointment coordination, and office administration.
- Supported DVMs through patient intake, medical transcription, client education, and aftercare instruction.
- Worked collaboratively across reception, technical, administrative, and recruitment functions within fast-paced veterinary environments.
