Avnisha Hope
Client Care Coordinator
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About
I am a qualified and professional client care coordinator with 10 years of experience in maximizing client satisfaction and various administrative duties. Strong creative and analytical skills. Committed to providing high quality service while developing customer relationships.
Experience
SR CUSTOMER SERVICE REP & ACCOUNTS RECEIVEABLE
Super Save Group
2015-2017 & 2020-2023
Resolving escalated client issues regarding problems with services and retained their business while ensuring customer satisfaction.
Managing accounts daily. Entering and processing orders within an internal database for order management.
Providing estimates for projects & special events
Mentor junior team members and provide training on best practices
Producing monthly revenue & outstanding balance reports
Investigating & resolving account discrepancies/inquiries
Maintaining billing systems & generating monthly statements
CLIENT CARE & LISTINGS COORDINATOR
Eximus Real Estate Team
2018-2020
Implementing new systems & productivity practices
Building relationships with clients to ensure their satisfaction
Prepare, review & submit all documentation to real estate boards
Complete monthly real estate stats report
Organize all team calendars, closing gifts & update CRM as needed
SHIFT SUPERVISOR
Starbucks Coffee Company
2013-2015
Inventory control, reconciling daily sales
Balancing cash registers & completing deposits
Administration tasks (ie. scheduling, temp checks, daily checklists)
Ensuring food safety procedures are being followed
Ensure all staff are upto date on current/seasonal products
Education
Highest Education - Grade 12 Completed
