Ayan Awale

High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Front-end Manager - Canadian Tire - Scarborough, Ontario

(2023-08 - 2025-10)

• Led front-end operations, ensuring optimal customer service and engagement.
• Trained and developed staff, enhancing team performance and morale.
• Implemented inventory management systems, improving product availability and turnover.
• Streamlined checkout processes, reducing wait times and increasing customer satisfaction.
• Handle cash balancing and deposits for the store
• Fix registers and POS if there are any issues.
• In charge of online orders to ensure all customer are satisfied.

Cashier Supervisor - Canadian Tire

(2022-01 - 2023-08)

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Built positive relationships with customers to increase repeat business.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Online Orders Associate - Canadian Tire

(2020-03 - 2022-01)

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Monitored areas for security issues and safety hazards.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Worked flexible hours; night, weekend, and holiday shifts.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Office Assistant - West Hill C.I

(2017-12 - 2018-06)

• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Delivered clerical support by handling range of routine and special requirements.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

High School Diploma - Westhill C.I (2018-06)