Ayub Haile

Networking-focused IT professional with hands-on experience across Active Directory, Linux administration, and virtualization. Built and secured full IT infrastructure for two startups in an MSP-style engagement, spanning AD/DNS/DHCP deployment, Proxmox virtualization, Veeam backup and disaster recovery, and firewall/VPN configuration. Combines a Computer Systems Technician (Networking) diploma with practical IT support experience managing users, workstations, and server room systems in a live business environment.

IT Support at Hendry Warren LLP (2025-01 – 2026-04)

• Diagnosed and resolved hardware, software, and network connectivity issues for staff, minimizing downtime in a professional services environment.
• Configured and deployed employee laptops and workstations, ensuring consistent, secure setups across the organization.
• Managed Active Directory user accounts and permissions, supporting secure and organized access control.
• Maintained server room systems and monitored infrastructure to help ensure stable day-to-day operations.
• Implemented security tools and policies to strengthen protection of company systems and data.

Sales Associate & Customer Service at Sport Chek (2020-07 – Present)

• Delivered customer support in a fast-paced retail environment, balancing service quality with speed.
• Helped customers select products and resolved service issues, building strong communication and problem-solving skills transferable to IT support.
• Maintained professionalism under pressure during high-volume periods.
• Collaborated with team members to support smooth store operations.

Computer Systems Technician – Networking in Networking – Algonquin College (2024-01 – 2025-12)