Cheikh Ibrahima Mbaye

Versatile Level 2 IT Technician, specialized in user support, Windows/Microsoft 365 administration, networks, and incident resolution. Proficient in Microsoft environments, access management, workstation and software deployment, system monitoring, and technical documentation. Recognized for a structured, service-oriented approach and strong problem-solving skills.

Systems & Network Administrator / IT Support L2 - PMG – Pharmacie Martin Gilbert - Châteauguay

(2025-03)

• L2/L3 technical support to users and resolution of system, network, and access incidents.
• Administration of Windows Server, Active Directory, GPO, DNS/DHCP, VMware, and Cisco network.
• Monitoring of servers, backups, performance, and Azure/AWS services; documentation of interventions.

Windows Systems Administrator / L2-L3 Support - Commissionnaires - Montréal

(2022-10 - 2024-12)

• Administration of AD, GPO, SCCM, SCOM, Intune, Exchange 2016, and Microsoft 365.
• Handling of L2/L3 incidents, escalations, workstation security, and vulnerability remediation.
• Writing procedures and providing user guidance.

Azure Systems Technician / Administrator - Les Entreprises Barrette Ltée – mandat Korpower

(2021-06 - 2022-09)

• Monitoring of Microsoft Azure environments, L2/L3 troubleshooting, and incident tracking.
• Health checks, performance optimization, and maintenance of technical documentation.

Systems & Network Technician - EBSU - Saint-Louis-de-Gonzague – mandat Korpower

(2020-03 - 2021-04)

• Support and administration of systems, Exchange Server, backups, and software deployment.
• Configuration and troubleshooting of Cisco Catalyst, VLAN, OSPF, ACL, and IPsec VPN.

IT Support Technician – Ticketing Systems - SETER – TER - Dakar, Sénégal

(2018-05 - 2019-07)

• Support and troubleshooting of ticketing equipment: validators, gates, card readers, and point-of-sale terminals.
• Diagnosis of hardware, software, and network incidents.
• Installation and configuration of workstations and peripherals.
• Verification of communication between equipment and central systems.
• Preventive maintenance and incident tracking via ticketing tool.
• Technical assistance to users and collaboration with operations teams.

IT Support Technician – Internship - GTS - Dakar

(2018-01 - 2018-03)

• L1/L2 user support and ticket management with Jira and Zendesk.
• Installation and configuration of workstations, software, and virtual machines; log analysis.

Teaching Assistant in Systems Administration - UQAM

(2019-01 - 2020-12)

Network/Systems Administration and IAM - DP World

(2019-01 - 2019-12)

Systems Administration, Monitoring, and SCCM/VMware - Atos

(2017-01 - 2019-12)

Master's - Computer Science - UQAM (2022)

Master's - Networks and Telecommunications - UCAD (2017)

Bachelor's - Network Maintenance - UADB (2013)