Ayush Nirwan

Title: Sr. Production Engineer:

• L2 Operations
• App Support
• IT Service Delivery (ITSM)
• Jira Admin (Cloud)
• Power BI
• SQL
• Unix
• DevOps
• Docker
• Chef
• Ansible
• Git
• ITIL
• Autosys
• ServiceNow

• Over 8+ years' experience in Application maintenance, analysis, and support to manage all the production support activity in these domains e.g., Fintech & Telecom. 
• Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
• Building the Team to Handle Production L2 Support, setting up the Support Processes around Incident Management/ Problem Management/ Change Management/ Operations Control, setting up tools for handling Support and monitoring events, and Managing Disaster Recovery Planning & Execution.
• Good Knowledge of AWS/Azure Components, Admin of Jira Service Management, ServiceNow, PowerBI, PL/SQL, ITSM, ITIL, API, Swagger, Unix/Linux, ETL, SSL Certificates and DNS management, OpenShift, Autosys, EDH (Enterprise Data Hub). 
• Monitor all performance metrics for various production systems and Strong Confluence and Jira support experience.
• Knowledge and experience with scripting (Python or PowerShell), APIs and databases. SAP IDM - SAP Identity Management USERS
• Understanding of Blockchain Technology-based applications and networks and security products (Web application firewall)

EDUCATION 

• Master of Science: Information Technology, Sikkim Manipal University
• Bachelor of Science - Information Technology, Sikkim Manipal University- January 

• AWS Certified-Solutions-Architect-Associate -AWS Validation
• Jira Service Management Fundamentals Badge, Atlassian University -Validation Id
• Jira Fundamentals Badge, Atlassian University, Validation Id