AI Practice Founder & Capability & Solution Delivery Lead - Perceptix, Inc.
(2024)
- Founded AI practice and developed PINS, a proprietary system to diagnose AI readiness, equip people through role-based capability pathways, and design, build, govern, and sustain AI-powered solutions.
- Facilitated executive and enterprise learning experiences, including a full-day Future of Work Experience Day for 75 participants across organizational levels, helping participants leave with concrete AI adoption roadmaps, priority use cases, and Monday-morning actions.
- Leading AI-driven business reengineering for a large-scale distribution organization, mapping workflows, identifying high-value automation opportunities, and shaping an AI-enabled operating model.
- Engineering a specialized AI agent that monitors class action lawsuits and translates complex legal language into plain English, removing systemic barriers to help everyday people understand their consumer entitlements and take immediate action.
Senior Agile Coach - Bell Canada, Cloud Center of Excellence
(2024-06)
- Program-managing an enterprise initiative to automate virtual infrastructure products, coordinating cross-functional teams and roadmaps toward the 60% infrastructure cost reduction target.
- Led lean/agile transformation across three strategic platforms within the Cloud CoE, modernizing workflows and integrating agile principles at scale. Guided five cross-functional teams through agile transitions using Scrum, Kanban, and SAFe, substantially increasing delivery efficiency across diverse value streams.
- Launched and managed a product owner upskilling initiative for 25 POs and 5 senior product leaders, cultivating a product-first culture and closing the gap between strategy and delivery.
- Instituted weekly Kaizen innovation clinics to standardize continuous improvement practices, embedding a sustainable cadence of operational problem-solving across the CoE.
Enterprise Product Coach - Sun Life Financials, Global CoE
(2021-06 - 2024-05)
- Designed and launched a Product Management Academy, a comprehensive, high impact learning program for product owners/managers at all levels, integrating formal education, experiential learning, and coaching methods – attended by over 1,800 participants, with $2 million in cost savings.
- Conducted training for over 1,100 employees on various subjects including Agile fundamentals, Product Owner Essentials, Product Management Soft Skills, and Scrum Master Development, contributing significantly to the workforce's agile capabilities.
- Spearheaded the coaching of Scaled Agile within the organization, successfully initiating a major program that introduced value streams and release trains, enhancing project delivery and efficiency.
- Coached 15+ teams through their agile transition (Scrum, Kanban, SAFe), in a multi-year shift towards a Digital Enterprise model that synergized business, IT, and operations for superior client value.
- Developed and standardized an enterprise transformation and scaling playbook, detailing guidelines for achieving business agility at scale, for consistent and effective agile practices across the organization.
- Launched a Global PO Leaders Forum to support and guide product leaders on global standards and practices for product management.
Agile Transformation Coach - Bell Canada, Network Cloud Division
(2021-01 - 2021-05)
- Coached 2 virtual squads in utilizing Agile/Scrum practices and principles to align with customer demands effectively.
- Performed maturity assessments and developed strategies to elevate team performance sustainably.
- Mentored and trained the Product Owner in refining and managing the product backlog efficiently.
- Evaluated and refined intake, analysis, and prioritization procedures to enhance sustainability and ensure quality standards.
Business Transformation Coach - Softconnect (Mauritius) Ltd.
(2020-05 - 2020-12)
- Delivered Agile Coaching for the Digital Payment program and 2 squads, guiding them through an overhaul of the intake, analysis, and prioritization processes to address product quality concerns.
Program Manager - Softchoice
(2019-11 - 2020-04)
- Managed the planning and execution of Management Service Provider audits, securing status as a trusted partner for Amazon Web Services and Microsoft Azure.
- As Scrum Master, orchestrated the overhaul of Vitals Reports within our managed services offerings, enhancing report value and customer satisfaction through strategic improvements.
Senior Agile Coach - Bell Canada, Digital Customer Experience
(2019-06 - 2019-10)
- Led two newly established squads in enhancing mobile experiences through the adoption of agile methodologies, concurrently solidifying the relationship between business and IT.
Agile Program Manager - Ontario Public Service, Children, Youth and Social Services I&IT Cluster (CYSSC)
(2013-11 - 2019-06)
- Program managed a three-year business transformation initiative for the Ontario Family Responsibility Office, managing multiple Information & Information Technology (I&IT) projects to enhance case management products and services for a mission-critical Ontario Public Service system.
- Led the launch of a provincial reloadable payment card system for social welfare recipients, facilitating a groundbreaking collaboration between the City of Toronto and the Royal Bank of Canada.
- Spearheaded a province-wide service delivery modernization effort, successfully transitioning to a streamlined operating model across five regions, significantly improving efficiency and service quality.
Lean Solutions Consultant - Ontario Public Service, Children, Youth and Social Services I&IT Cluster (CYSSC)
(2012-12 - 2013-10)
- Led the establishment of a Lean Center of Excellence to champion, foster and facilitate an enterprise-wide Kaizen culture through standard lean methods and tools.
- Led various Kaizen events through scoping/chartering of specific continuous improvement projects, pre-event planning, workshop facilitation and implementation support.
Senior Project Manager - Ontario Public Service, Children, Youth and Social Services I&IT Cluster (CYSSC)
(2010-05 - 2012-11)
- Championed a Maturity Transformation Initiative, elevating the organization's project, program, and portfolio practices to advanced levels of maturity and capability.
- Offered expert guidance on core lean principles to the project team, and facilitated lean change management sessions for Cluster executives, reinforcing a culture of continuous improvement.
- Conducted comprehensive training sessions on Kanban and Lean principles for over 250 Cluster staff members and managers, significantly enhancing operational efficiency and knowledge.
- Led the strategic design and implementation of value streams tailored to the cluster's four primary lines of business, optimizing processes, and maximizing value delivery.
Solutions Consultant - BlackBerry, CIO Transformation Office
(2007-11 - 2010-04)
- Redesigned a scaled order fulfillment process with focus on cycle times and delivery performance; key outcomes included a reduction of 75% of the overall turn-around time, a KPI dashboard and a partner portal.
- Defined strategy and developed actionable roadmap to execute a transition of the end-to-end BlackBerry solution from IPv4 to IPv6 in alignment with the needs of wireless carriers.
- Re-engineered operational processes to enable data centers to operate reliably in a "lights out" mode to eliminate unmanaged changes, maximize fidelity of configuration management and optimize surveillance and visibility on all critical alarms.
Program Manager - BlackBerry, Network Operations
(2006-04 - 2007-11)
- Led the turnaround and successful delivery of a new $2.5 million Network Operations Centre within 10 months, converting a previously challenged project into a model of success by strategically redefining its scope and revitalizing stakeholder engagement.
- Oversaw the global remote data centers program, leading the strategic planning and execution of transitioning to 3 new remotely managed data centers, leveraging a budget of $650 million over two years.
Scrum Master - EVault Inc. (a Seagate company), Canada
(2001-09 - 2006-04)
- Successfully transitioned over 50 project team members to an agile mindset, leading the planning and adoption of Scrum practices.
- Oversaw multiple concurrent software development projects, coordinating a total of 50+ product development staff across 5 development teams, a QA team, and a technical writers' team.
- Directed software release management, achieving over 200 releases of various versions of EVault software, an electronic vaulting solution for online data backup and disaster recovery, during my tenure.
