Bana Emere

A team player with excellent communication skills and over 6 years of experience in customer service, medical assistant, and tele Coaching.

Small business owner - Self

(2024-04)

• Product Design & Production: Creating and producing handmade products
• Marketing & Sales: Promoting on social media, managing an online store, and handling orders
• Customer Service: Managing inquiries and ensuring quality
• Finances: Handling bookkeeping and expenses
• Logistics: Managing

Customer Service Consultant - Lufthansa InTouch

(2023-03 - 2025)

• Customer Service Consultant
• Managed online booking inquiries
• Managed and closed reservation calls or chat
• Accepted payments and processed refund and cancellation requests Troubleshot customer service issues
• Tele coaching, responsible for training new employees after the theory training, involved in tele coaching training to ensure that the team is well informed and provides excellent customer service knowledge

Miles and more Agent - Lufthansa InTouch

(2023-03 - 2025)

• Customer support: Assisting members with inquiries related to their Miles & More accounts, helping with booking reward flights and resolving issues regarding miles.
• Sales and marketing: Recruiting new members to the program by promoting mile usage, and offering special deals to enhance customer loyalty.

Medical Assistant - Medical Assistant

(2018-06 - 2022-03)

• Patient reception and assistance
• Appointment scheduling and coordination
• Patient data management and documentation
• Billing and coding
• Inventory management
• Hygiene and sanitation measures
• Vital signs measurement
• Assistance during medical examinations
• Blood draw
• Medication administration
• Wound care
• Laboratory procedures
• Electrocardiogram (EKG) recording

Vocational Training - Medical Assistant - Barbara-von-Sell Berufskolleg (2015-08 - 2018-07)

Technical College - Degree in Health and Social Care - German Berufskolleg Dieringhausen Gummersbach (2013-08 - 2015-07)

High School Diploma I - Dringhausen-Gummrsbach Berufskolleg (2012-11 - 2013-07)

Language Lever B1 youth Integrations Course - German - FAW Cologne (2011-01 - 2012-12)

Secondary School I (2011-11 - 2011-12)

Gymnasium High school I - Engelskirchen (2011-02 - 2011-07)

Middel School I - Nakasero School (2009-06 - 2010-11)

Prime School I - Finland Mission School (2001-09 - 2009-03)