Banumathi Sivaraman

I am a Salesforce certified(3x) Administrator, CPQ specialist and Platform App Builder. I have a strong knowledge of salesforce automation such as flows, process builder and lightning web components(LWC). I am available for full time, part time or temporary position. I am currently working as a full time employee however I would like to work in the salesforce ecosystem. Thank you for your time and consideration.

Salesforce Volunteer

Canadian Cancer Society Nov 2020-Sep 2021

• Customized objects, fields, Tabs, Record type, Reports and Dashboards
• Created and managed User Roles, Profiles, Security and sharing Settings, Page Layouts, Role Hierarchy, Permission sets, OWD Settings 
• Managed external volunteer activities using V4S
• Created household accounts, contacts, donation, soft credits, affiliation and deliverables
• Efficiently deduplicated mailing list
• Configured Email Templates for brand consistency
• Created time dependent workflow action to send reminder email in advance for volunteer shift

Administrative Assistant 

• Performed program support duties including the processing /preparation of forms and correspondence, input of data, maintenance of tracking and filing systems
• Compiled and summarizes data, statistics and other information using desktop applications
• Coordinated meetings, events and training programs. Provided information in response to inquiries/complaints in person, on the telephone and via email from employees. Forwarded calls to appropriate personnel and takes messages as necessary
• Created and maintained Database. Ensured required forms are received, completed and electronically filed into patient file 
• Managed client's information and appointments into databases 
• Worked closely with clients and partners and facilitated meetings
• Prepared and updated patient charts with lab reports, test results and other pertinent information 
•  Experience with data backup, import, export and data extraction using Excel

Salesforce certified Administrator 2020Salesforce certified CPQ Specialist 2020

Salesforce certified Platform App Builder2020Office Administration Diploma triOS College, Oshawa 2017