Priyanka Pasula

Nearly 5 years of extensive professional experience in Sales Administration, Configuration, Quality assurance, Customization, and implementation by Salesforce solutions.

 Managed the fast-paced queue of support/project requests from sales, marketing, finance, human resources, development, and IT end-users, driving all issues to resolution with a strong focus on customer satisfaction.

 Experience in designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.

 Expertise in MuleSoft integration, utilizing the Anypoint Platform to design, develop, and deploy APIs and integrations.

 Additionally, I possess strong skills in Snowflake, leveraging its cloud-based data warehousing capabilities to design optimized data models, write complex queries, and ensure secure and efficient data management for advanced analytics.

 Proficient in SOSL and SOQL query languages, with experience in building complex queries to retrieve data from Sales force objects and relationships.

 Worked on Jira and Confluence both as a user and administrator working on user stories, epics, tasks, and sub tasks.

 Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.

 Worked on Sales Cloud & Service Cloud by creating of the Knowledge Base articles for Salesforce.com Customers.

 Collaborated with cross-functional teams to deliver projects on time and demonstrated strong communication and interpersonal skills to build relationships with diverse team members.

 Worked closely with project managers, developers, and QA teams to achieve project goals and fostered a collaborative and supportive team environment.

 Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of 24/7 system maintenance and has good customer support experience.

Skills

 Visual

Nearly 5 years of extensive professional experience in Sales Administration, Configuration, Quality assurance, Customization, and implementation by Salesforce solutions.

 Managed the fast-paced queue of support/project requests from sales, marketing, finance, human resources, development, and IT end-users, driving all issues to resolution with a strong focus on customer satisfaction.

 Experience in designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.

 Expertise in MuleSoft integration, utilizing the Anypoint Platform to design, develop, and deploy APIs and integrations.

 Additionally, I possess strong skills in Snowflake, leveraging its cloud-based data warehousing capabilities to design optimized data models, write complex queries, and ensure secure and efficient data management for advanced analytics.

 Proficient in SOSL and SOQL query languages, with experience in building complex queries to retrieve data from Sales force objects and relationships.

 Worked on Jira and Confluence both as a user and administrator working on user stories, epics, tasks, and sub tasks.

 Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.

 Worked on Sales Cloud & Service Cloud by creating of the Knowledge Base articles for Salesforce.com Customers.

 Collaborated with cross-functional teams to deliver projects on time and demonstrated strong communication and interpersonal skills to build relationships with diverse team members.

 Worked closely with project managers, developers, and QA teams to achieve project goals and fostered a collaborative and supportive team environment.

 Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of 24/7 system maintenance and has good customer support experience.

Skills

 Visual

12/2012

Master of Science: Master of Pharmacy

Kakatiya University, India

04/2010

Bachelor of Science: Bachelor of Pharmacy

Kakatiya University, India