Benjamin Jr

Highly motivated and customer-centric Service Advisor with extensive experience in delivering exceptional customer satisfaction. Proven track record in effectively multitasking, handling incoming calls, and swiftly resolving issues with precision. Adept at utilizing email communication efficiently and presenting information with clarity and professionalism. Demonstrates outstanding verbal communication skills and adaptability to learn and implement new technologies. Collaborative team player with a strong sense of integrity and reliability. Possesses a valid driver’s license and up-to-date knowledge of automotive parts and functions. Capable of independently managing time and tasks while conducting thorough walk-around inspections. Committed to ongoing training and continuous improvement.

Sales Consultant & Customer Relations Manager (Automotive Industry)

• Demonstrated exceptional customer satisfaction skills and outgoing demeanor to effectively engage with potential customers, providing personalized assistance throughout the sales process.
• Utilized strong verbal communication and presentation abilities to highlight product features and benefits, driving customer interest and achieving sales targets.
• Applied in-depth knowledge of automotive parts and functions to address customer inquiries and recommend suitable vehicles, enhancing overall customer experience.
• Collaborated with sales team to achieve sales targets and contribute to dealership success.
• Managed incoming calls and emails, efficiently addressing customer inquiries and resolving issues to ensure a positive customer experience.
• Acted as a liaison between customers and service department, coordinating appointments and ensuring seamless service experience.
• Conducted follow-up calls and surveys to gather feedback, identify areas for improvement, and enhance customer satisfaction.
• Maintained up-to-date knowledge through ongoing training initiatives, enhancing product knowledge and customer service skills.

BBA - Business Administration - York University - 2016