Leader helping people flourish
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Experienced operations leader with 12+ years of increasing responsibility, including within a fast-paced, 24/7 emergency assistance center, with oversight of night shift operations. Known for steady, clear-headed leadership in urgent situations, ensuring real-time team coordination, rapid problem-solving, and uninterrupted service delivery. Skilled at managing cross-functional escalations in time-sensitive environments. Adept at using data and operational insights to drive improvements, remove roadblocks, and deliver results. Proven ability to help individuals and teams flourish.
10+ years in leadership, coaching, mentorship, performance management, insurance industry, call center, training, account management, client experience, customer service
SAFe6 Agilist; B.s. in Religion
