UAT Test Lead / ServiceNow Admin - Tata Consultancy Services, CANADA - Toronto
(2025-01)
Led the identity enablement and scope confirmation activities for IGM Financial Corporate Services Inc. (ShareCo) to streamline contractor onboarding and access management.
- Scope Management: Formally documented and delivered all approved project requirements in an Exit Report with zero scope changes.
- Identity Provisioning: Configured SailPoint and IAM structures to successfully provision new users across multiple domains, including igmfinancial.net, Active Directory
UAT Test Lead - Tata Consultancy Services, CANADA - Toronto
(2024-10 - 2025-11)
Led user acceptance testing and identity lifecycle validation to consolidate diverse enterprise demographics, ensuring accurate profiling, lifecycle mapping, and identity deduplication.
- Demographic Lifecycle Testing: Designed and executed end-to-end UAT strategies for complex employee groups including Field Members (Consultants, Associates, Assistants, Division Managers), RVPs, RVP Assistants, and Dedicated Advisors.
- Hybrid Lifecycle Validation: Supervised the functional verification of complete operational lifecycles (Onboarding, Cross boarding, and Offboarding) tailored for specialized hybrid workforces.
- Identity Deduplication Control: Formulated test scripts to validate backend business logic ensuring Hybrid Advisors maintain a single unique profile within Employee Central (EC), eliminating duplicate user exposure.
- Downstream Security Mapping: Verified that consolidated unique hybrid identities successfully propagate to downstream security platforms with zero profiling errors.
- Dual-Role & Profile Management: Tested and signed off on access matrices and profile setups for Dual Role Users, standard employees, and specialized field/licensed profiles for Area Leaders and IG Wealth Connect.
- Data Integration & Mapping: Coordinated with data and business architecture teams to map varied demographic requirements into standardized technical test scenarios
UAT Test Lead / ServiceNow Admin - Tata Consultancy Services, CANADA - Toronto
(2025-09)
Project portfolio management (PPM) is the centralized management of an organization's projects. While these projects may or may not be related, they are managed under one umbrella to oversee and manage any competing resources. Portfolio management in project management also involves the intake process of projects. This includes identifying potential projects authorizing them, assigning project managers, and including them in the overall portfolio.
- Analyze Business and Functional requirement documents. Do the gap analysis and discuss with Business and Development teams.
- Develop Test assessment and plan, conduct UAT plan review sessions with business and stakeholders for their feedback and sign – off.
- Create Test Scenarios, test cases and ensure traceability to the requirements.
- Walkthrough of Test cases and Test Plan with business team prior to test cases execution and get signoff for all testing artifacts.
- Responsible for mentoring resources, Lead UAT (QA) and Business team and guide them end to end to execute UAT test cases
- Participate in user stories elaboration sessions, attending refinement meetings, scrum stand meeting and provide inputs.
- Develop, maintain, and execute test plans, test cases, test scripts, and test scenarios for ServiceNow platform enhancements and releases.
- Validate ServiceNow (primarily in ITSM) solutions, workflows, catalog items, integrations, and platform configurations against business and technical requirements.
- Perform functional, regression, integration, and user acceptance testing support activities.
- Identify, document, prioritize, and track defects throughout the testing lifecycle.
- Collaborate with development team to reproduce issues and verify defect remediation.
UAT Test Lead / ServiceNow Admin - Tata Consultancy Services, CANADA - Toronto
(2023-03)
AIM systems provide administrators with the tools and technologies to change a user's role, track user activities, create reports on those activities, and enforce policies on an ongoing basis. These systems are designed to provide a means of administering user access across an entire enterprise and to ensure compliance with corporate policies and government regulations.
- Analyze Business and Functional requirement documents. Do the gap analysis and discuss with Business and Development teams.
- Develop Test assessment and plan, conduct UAT plan review sessions with business and stakeholders for their feedback and sign – off.
- End to End testing from user onboarding from ServiceNow and creating AD Accounts in SailPoint.
- Identifying the upstream and downstream consumers and Leading the Configuration and End to End integration testing of SailPoint application.
- Execute rigorous control testing to verify that identity access policies, user provisioning, and de-provisioning processes function according to security requirements and audit standards.
- Create Test Scenarios, test cases and ensure traceability to the requirements.
- Masking of production data, maintaining and getting approval with the stakeholders before using for testing.
- Preparing traceability matrix and ensure that the requirements are mapped with test cases and test results.
- Execution of test cases, defect logging and re-test of the defects after the fix is implemented.
- Querying the database to confirm and validate the transaction data.
- Responsible for tracking defects in Jira and chairing Daily Triage Meeting with Business, Development and Testing teams, Providing Test Metrics, Escalating and following up on issue resolution.
- Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.
- Writing test cases and managing test cases in JIRA Zephyr and maintaining daily status reports in confluence.
- Onboard New Hire, Rehire, Terminate, LOA, RLOA identities personal and non-personal (HR and Non-hr.) through SANP request and Birthright provision run aggregation tasks in the SailPoint and provision the identities.
