Bianca Shen

Case Manager (Full-time), Financial Empowerment and Wellbeing Program at YMCA of Greater Toronto (2024-07 – Present)

• Meet one-on-one with participants to evaluate their current financial situation and design personalized service plans
• Lead training sessions, webinars, and educational workshops covering various topics
• Connect clients with free tax clinics and help them apply for government benefits and credits
• Provide regular follow-ups, counseling, and long-term objective tracking to help clients
• Reach out to potential partner organizations and hold cooperative events

Personal Banker (Full-time) at TD Canada Trust (2023-10 – 2023-12)

• Play a key role in advising customers on high-level financial solutions from a range of available investment and credit banking solutions
• Make credit recommendations for personal lending transactions, including home financing, per sound credit-granting principles and the Bank’s policies and procedures

Banking Advisor (Full-time) at RBC Royal Bank of Canada (2023-01 – 2023-10)

• Engage customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs
• Outreach to multiple clients through cold calling and email to hit the sales targets on a weekly and monthly basis
• Make credit recommendations for personal lending transactions, including home financing, per sound credit-granting principles and the Bank’s policies and procedures
• Conduct presentations to universities and the community to hire new potential employees

Client Advisor (Full-time) at RBC Royal Bank of Canada (2022-01 – 2023-01)

• Take the lead in proactively engaging with existing customers and prospects by providing need-based assessments to grow loyalty and identify future opportunities
• Outreach to multiple clients through cold calling and email to introduce financial products
• Cultivate and maintain relationships with partners to work as one RBC team
• Plan and organize marketing events to attract more customers to RBC

Administrative Assistant (Full-time) at Highrate Immigration & Education Consulting Group Inc. (2020-06 – 2021-10)

• Make Marketing plans and events with colleagues and supervisors
• Match clients with NOC job lists to find suitable positions. Provide clients with proper information and recommendations regarding the job positions, and match related immigration programs
• Outreach to multiple employers through research, cold calling, and email to secure high-quality placements and hit the targets for placement on a weekly and monthly basis
• Post job advertisements on the Canadian Government’s Job Bank, Indeed, and Monster, keeping all information current and well-organized
• Develop training plans in conjunction with employers for the duration of all training placements
• Negotiate training, contracts, and stipends, ensuring all forms are signed before placement start dates
• Monitor and maintain regular contact with employers to encourage successful participant job retention

Administrative Assistant (Full-time) at Golden Life Immigration Services (2019-09 – 2020-06)

• Responsible for communicating with government departments and school institutions through email, letters, telephone, etc.
• Assess the client's skills and abilities, interests, and barriers to determine suitable career orientations and develop a plan of action identifying the level of support
• Expand the business growth potential through telemarketing and outbound calls as required
• Conduct presentations to potential clients and the community regarding immigration, post-secondary schools, and the job market in Canada
• Facilitate regular group workshops in all areas, and give support on amending resumes, cover letters, and interview techniques
• Clarify employment, training, or career goals by exploring the local labor market, education, and training opportunities.

Leader at Alibaba Network Security Volunteer Alliance (2015-09 – 2017-06)

• Reviewed certain parts of products on the Taobao Website periodically and identified potential shopping behaviors of a specific client group.

Overseas Student Publicity Ambassador (2016-05 – 2018-06)

• Introduced Hangzhou's scenic spots and advanced technologies to foreign delegations.
• Interpreted the profound background of Chinese ancient cultures and architecture to foreigners.

TESL Ontario OCELT and ICTEAL (Registered) – Teachers of English as a Second Language Association of Ontario (2021-11)

Master of Professional Education – The University of Western Ontario (UWO) (2019-10)

Bachelor of Arts in English – Zhejiang University of Technology (ZJUT) (2018-06)