Bk Dhaliwal

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Administrative Assistant at Dulay Worldwide Enterprises Ltd. (2023-04 – 2025-09)

• Produced accurate client files, updated spreadsheets and managed office inventory.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Assisted in event planning efforts, executing successful team events and award functions.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Updated and maintained confidential databases and records.
• Filed paperwork and organized computer-based information.

Administrative Assistant at Heera Sandhu - Financial Advisor (2022-08 – 2024-09)

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Self-motivated, with a strong sense of personal responsibility.

Taxpayer Services Agent at Canada Revenue Agency (2020-01 – 2022-07)

• Assisted taxpayers in resolving issues with their accounts, leading to increased client satisfaction.
• Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
• Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
• Reduced response times for taxpayer inquiries through effective case management and prioritization.
• Educated taxpayers on available payment options and helped them establish suitable payment plans based on their financial situations.

Frontline Support Agent at CBV Collection Services (2017-08 – 2019-10)

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
• Cross-trained and provided backup support for organizational leadership.
• Developed comprehensive knowledge of products and services to provide accurate solutions.

Filing Clerk at BMO - Financial Loan Division (2016-11 – 2017-06)

• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
• Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Maintained physical and computer-based filing systems.
• Examined, categorized, and sorted incoming documents.
• Assisted with data entry and administrative support tasks to help meet team goals.
• Maintained organized filing system to facilitate easy retrieval of documents.

Associate of Applied Science in Electronics Engineering Technician Program – Centennial College of Applied Arts And Technology (2014-04)

Bachelor of Science in Electronics And Communications Technology – Punjab Technical University (2012-04)