Key Holder and Barista at Sweet Thea Bakery (2025-08 – Present)
- Ensure compliance with health and safety regulations, implementing and enforcing policies to meet local food safety and sanitation standards.
- Lead by example, fostering a positive work environment for all team members, ensuring efficient workflow and consistently high standards of customer service.
- Perform opening and closing of store, following store procedures.
Cafe Manager at Stong's Market (2024-09 – 2025-08)
- Lead by example, maintaining a hands-on approach to operations and fostering a positive work environment for all team members, supervising and all daily operations of the café, ensuring efficient workflow and consistently high standards of customer service.
- Recruit new staff, interviewing, onboarding and training, ensuring they are equipped with the skills needed to succeed in their roles.
- Implement new strategies to increase revenue and profit margins by analyzing sales, operational costs, market trends and customer preferences.
- Ensure compliance with health and safety regulations, implementing and enforcing policies to meet local food safety and sanitation standards.
- Communicate regularly with store management and other department leaders to align on companywide objectives and initiatives.
- Build and maintain positive relationships with vendors and suppliers by negotiating pricing, delivery schedules, and promotional opportunities to maximize value and support the café's objectives.
- Innovate and develop new items in the menu, keeping offerings fresh and in line with customer preferences and market trends.
- Handle the bookkeeping of the café by recording and organizing all invoices and expenses.
Deli Manager at Meinhardt Fine Foods (2024-03 – 2024-08)
- Lead by example, maintaining a hands-on approach to operations and fostering a positive work environment for all team members, supervising and all daily operations of the department, ensuring efficient workflow and consistently high standards of customer service.
- Participate in the interviewing, onboarding and training of new staff, ensuring they are equipped with the skills needed to succeed in their roles.
- Implement new strategies to increase revenue and profit margins by analyzing sales and operational costs.
- Ensure compliance with health and safety regulations, implementing and enforcing policies to meet local food safety and sanitation standards.
- Communicate regularly with store management and other department leaders to align on companywide objectives and initiatives.
- Oversee the testing, introduction, and promotion of new items and products by analyzing market and customer's preferences.
- Build and maintain positive relationships with vendors and suppliers by negotiating pricing, delivery schedules, and promotional opportunities to maximize value and support the café's objectives.
- Handle the bookkeeping of the department by recording and organizing all invoices and expenses.
Assistant Manager at Cafe Artigiano (2021-09 – 2024-03)
- Participate in the interviewing, onboarding and training of new staff, ensuring they are equipped with the skills needed to succeed in their roles.
- Oversee daily operations of the Café and helping daily goals are being met by assigning staff to tasks.
- Ensure compliance with health and safety regulations, implementing and enforcing policies to meet local food safety and sanitation standards.
- Maintain and rotate stock of all cafe supplies including beverages, food, and dry goods.
- Communicate information between café franchise, café management and staff.
- Implement new procedures and recipes in a timely manner.
- Nurture friendly relationships with customers and staff to increase loyalty and boost the business' reputation.
- Handle the bookkeeping of the café by recording and organizing all invoices and expenses.
- Monitor monthly revenue and daily sales reports and cash flow.
