Team Leader - Indigenous Service Canada, Government of Canada - Gatineau, Canada
(2020-07)
Led a team of three system support analysts responsible for the Grant and Contributions Information Management System (GCIMS).
- Generated and disseminated various statistical reports to senior management.
- Provided mentorship and guidance to analysts, facilitating their daily task completion.
- Developed internal queries (TTPs) and resolved Level 1 issues by managing and tracking tickets within the OMEGA system.
- Authored and published Bulletin Boards to inform regional and national GCIMS users.
- Cultivated a collaborative environment that promoted knowledge sharing and a positive team dynamic.
- Scheduled and facilitated team meetings utilizing Microsoft Teams.
- Participated in GCIMS team meetings, reporting general incidents to the project manager.
- Assisted the management team with special projects involving the GCIMS support team.
- Served as the primary point of contact for critical issues requiring the expertise of the GCIMS support team.
- Ensured the team consistently delivered excellent service to both internal and external clients.
- Supported GCIMS Regional Coordinators by addressing their inquiries and relaying pertinent information to the project manager and technical team.
- Actively listened to analyst feedback, submitted improvement suggestions, and reported technical or management challenges impacting analyst performance to the GCIMS manager.
Systems Support Analyst – GCIMS - Indigenous Service Canada, Government of Canada - Gatineau, Canada
(2019-10 - 2020-07)
- Categorized diverse user queries within the Remedy System.
- Performed initial-level analysis for issues reported by GCIMS (Grants and Contributions Information Management Systems) clients.
- Created new user accounts and assigned necessary permissions within the GCIMS platform.
- Analyzed the technical nature of GCIMS issues reported by end-users.
- Resolved problems at the first level of support or escalated them based on their complexity.
- Replicated reported issues and validated proposed solutions within the GCIMS PS test environment.
- Assessed problems thoroughly and formulated detailed internal queries (TTPs) for developers and system experts.
- Managed the generic inquiry mailbox by responding to user emails, resetting passwords, and unblocking accounts.
- Collaborated effectively with consultants, business analysts, and developers to troubleshoot and resolve technical issues.
- Contributed to team meetings, training sessions, and coaching activities focused on GCIMS, offering problem-solving ideas to the team leader.
Training and Clients Relationship Officer (AS-03) - Indigenous Services Canada - Gatineau, Canada
(2018-12 - 2019-10)
- Developed and updated procedural documentation related to GCIMS training.
- Coordinated the scheduling and forecasting of training sessions.
- Managed all logistical arrangements for effective training delivery.
- Organized and planned comprehensive training sessions for users.
- Compiled and analyzed statistics pertaining to training activities and outcomes.
- Addressed diverse client requests, evaluating their complexity and proposing optimal solutions.
- Liaised with trainers, the SAP support team, and the GCIMS support team to facilitate client assistance.
- Coordinated the agenda for bi-weekly team meetings.
- Collaborated with the Governance team to resolve technical issues raised by clients concerning the learning management system.
- Edited and updated existing training courses within the learning portal.
Financial Officer - Green Party of Canada Associations of Hull--Aylmer and Gatineau - Gatineau, Canada
- Managed the financial accounts for two distinct associations.
- Recorded and processed donor contributions within Elections Canada's RFE System.
- Executed payment transfers to EDA candidates in strict adherence to Elections Canada regulations.
- Prepared and submitted the annual financial statements for both associations to Elections Canada via the RFE system by the established May 31st deadline.
Training Coordinator - Immigration, Refugees, Citizenship, Canada. Government of Canada - Gatineau, Canada
(2018-05 - 2018-08)
- Verified room and trainer availability for training sessions to prevent scheduling conflicts.
- Communicated detailed training information to participants via email.
- Disseminated comprehensive information regarding new employees to team leaders, supervisors, and managers through email correspondence.
- Managed the Outlook calendar to centralize training schedules and avoid conflicts.
- Ensured trainers were fully equipped with all necessary materials for their sessions.
- Monitored and managed supply levels on a monthly basis.
- Distributed feedback forms to participants and trainers for session evaluation.
- Developed and enhanced training manuals and maintained updated procedural guides.
- Designed a variety of learning activities tailored to diverse learning needs, promoting an effective, progressive, participant-oriented, and results-oriented training approach.
- Provided substitute training sessions as required.
Program Assistant - Citizenship, Immigration, Refugees, Canada. Government of Canada - Gatineau, Canada
(2017-08 - 2018-05)
- Ensured application quality processed by E-promo team agents by rigorously adhering to established quality management procedures and rules.
- Maintained quality assurance for self-promoted applications within the global case management system by strictly following established procedures and rules.
- Delivered comprehensive orientation courses to new employees, covering the department's mandate, mission, vision, public service values, ethics, data security, and data loss prevention policies, while facilitating activities and addressing inquiries.
- Submitted recommendations to the Training Coordinator for the enhancement of existing training programs.
- Sought and leveraged internal and external resources from IT and HR teams to resolve training-related issues and address new employee questions.
Program Assistant - Citizenship, Immigration, Refugees, Canada - Ottawa, Canada
(2016-09 - 2017-08)
- Supported citizenship and immigration programs by adhering to established procedures, guidelines, and production quotas.
- Verified the completeness and accuracy of client data within the system.
- Identified and corrected data errors through thorough information retrieval and validation.
- Utilized internal and external resources for issue resolution to uphold program integrity.
- Maintained a high level of attention to detail throughout all assigned tasks.
Senior Interviewer - Statistics Canada - Edmonton, Canada
(2016-01 - 2016-03)
- Recruited and recommended candidates for selection under the general supervision of the data collection manager, also providing necessary training.
- Directed the work of interviewers, evaluating their performance and the quality of their work.
- Conducted data collection activities using diverse methodologies, technologies, equipment, and materials to gather statistical information.
- Cultivated productive and harmonious relationships with respondents, colleagues, and supervisors.
- Coordinated and directed the activities of interviewers engaged in data collection for various surveys.
- Performed additional duties as assigned by data collection managers.
Polling Center Supervisor - Elections Canada - Edmonton, Canada
(2015-09 - 2015-10)
- Ensured the correct setup and optimal layout of polling stations.
- Verified that polling stations commenced and concluded operations punctually at the scheduled times.
- Confirmed the timely arrival and readiness of all poll workers.
- Directed the activities of poll workers stationed at the polling center.
- Supervised the entire ballot counting process.
- Oversaw the secure collection and return of all ballot boxes.
- Communicated the final results from each polling station to the returning officer.
Financial Advisor - Scotiabank - Edmonton, Canada
(2015-05 - 2015-07)
- Successfully completed the Funds Investment Course in Canada.
- Undertook comprehensive financial planning training at Scotiabank.
- Employed a client-centric advisory approach focused on achieving excellence in personal finance management.
- Adhered strictly to the Bank's compliance policies, procedures, and operational methods.
- Empowered and educated customers to enhance their personal finance management skills.
- Utilized strategic sales approaches and competitive analysis to effectively promote and distribute Scotiabank products.
Auditor - United Parcel Service (UPS) - Edmonton, Canada
(2014-05 - 2015-01)
- Oversaw the comprehensive audit of all hazardous materials within the warehouse facility.
- Performed detailed audits for storage and boarding authorization in accordance with Canadian legislation on the transportation of dangerous goods.
- Completed all required administrative documentation for both rejected and accepted dangerous products.
- Maintained a 12-month file for hazardous product audits and escalated non-compliant products to the relevant department.
- Audited invoices and executed manual data entry into the operational system.
- Scanned Electronic Data Interchange (EDI) documents for processing.
Policy Analyst (Internship) - Department of Energy, Government of Alberta - Edmonton, Canada
- Conducted economic and scientific research to identify strategic opportunities and barriers for coal gasification project implementation in Alberta.
- Formulated policy recommendations for new coal development initiatives in Alberta.
- Analyzed macroeconomic data relevant to the energy sector.
- Performed detailed analysis related to coal royalty policy.
Intern-Economist - Boston Analysis Group - Montreal, Canada
- Executed research tasks, including comprehensive literature reviews and various forms of investigation.
- Contributed to the report writing process by synthesizing findings and drafting sections.
- Analyzed data effectively using Microsoft Excel.
- Performed data analysis and wrote code using SAS statistical software.
Intern (Co-op Internship) - Government of Quebec - Quebec City, Canada
- Undertook research, analysis, and synthesis concerning entrepreneurship trends in Quebec.
- Investigated the relationships between entrepreneurship and factors such as education level, age, geographic regions, and sectors of activity.
- Delivered oral presentations summarizing research findings to senior management.
Managing Director - Institut Supérieur de Management - Dakar, Senegal
(2009 - 2010)
- Coordinated administrative and financial management operations for the institution.
- Managed personnel recruitment, development, and overall workforce within the organization.
- Identified operational problems and proposed strategic solutions as an active member of the management committee.
- Established a clear vision and comprehensive action plan for the development of high-achieving high schools.
Teaching Assistant - Institut Supérieur de Management - Dakar, Senegal
(2008 - 2010)
- Provided instruction in mathematics, probability, and statistics with a commitment to academic quality and integrity.
- Led tutorial sessions to reinforce student understanding of course material.
- Mentored students throughout the process of developing their final dissertations.
- Participated in the comprehensive redesign of the mathematics curriculum.
Trainer - Tech-team - Neuchâtel, Switzerland
Provided training in ESS (employee self-service) and MSS (manager self-service) along with technical support to new users during the implementation of the human resources model and new IT portal for Phillip Morris Production S.A. in Neuchâtel, Switzerland, as part of the Tech team.
