Order picker - Home Depot Canada - Airdrie
(2024-06)
- Locating Products: Using hand held devices or RF(Radio Frequency)scanners, the order picker locates the specific products on the shelves based on customer orders.
- Accuracy: Ensure the correct items are selected according to the order list, paying attention to item details (size, color, quantity, etc.).
- Picking for Delivery or Pickup: Gather items for orders that are either for in-store pick up or to be shipped out to customers.
- Forklifts and Pallet Jacks: Order pickers often use forklifts, pallet jacks, or cherry pickers to reach products that are stored in higher or hard-to-reach areas.
- Order Picker Machines: When required, they may use specialized order picking machines (such as cherry pickers) to retrieve items from various levels of the warehouse racking system.
- RF Scanning: Scan products as they are picked to ensure the correct items are being retrieved and logged into the inventory system.
- Inventory Checks: Regularly check stock levels and report discrepancies in the inventory system, such as missing or damaged products.
- Restocking: In some cases, order pickers may assist in restocking shelves when inventory levels are low or when returns need to be processed.
- Handling Special Items: Certain items (fragile, hazardous, or oversized products) may need special handling or extra care during the picking process.
- Packing Orders: Once items are picked, the order picker maybe involved in preparing them for ship mentor staging them for in-store pickup, ensuring they are correctly packaged and labeled.
- Labeling: Apply shipping labels or order pick-up tags to products, ensuring the correct customer or order number is included.
- Safety Procedures: Follow all safety protocols and warehouse procedures, including proper lifting techniques and safe operation of equipment.
- Hazardous Materials Handling: Follow proper procedures for handling hazardous materials or oversized products, ensuring compliance with safety standards.
- Personal Protective Equipment (PPE): We are required PPE, including safety boots, gloves, and reflective vests, to ensure personal safety.
- Cleanliness: Maintained a clean and safe work environment by ensuring the a isles are free of obstacles and that equipment is stored properly
- Organizing Workstations: Ensure workstations, picking areas, and equipment are well-organized and ready for use at the beginning of each shift.
- Team Coordination: Work closely with other warehouse workers, including packers, stockers, and supervisors, to meet daily order processing goals.
- Communication: Communicate with supervisors if there are issues with the order or if additional support is needed.
- Speed and Efficiency: Work efficiently to meet productivity standards, ensuring orders are picked and processed within the allotted time frame.
- Order Accuracy: Minimize errors in picking, ensuring all items are correct and customer orders are fulfilled accurately.
Cashier supervisor - Shoppers drug mart - Airdrie, Canada
(2024-04-08 - 2024-09-30)
- Supervise daily cashier activities, ensuring smooth and efficient transaction processes. Ensure that cashiers follow standard operating procedures and are compliant with store policies.
- Training: Train, mentor, and provide ongoing guidance to cashiers on cashiering systems, customer service, and security protocols.
- Scheduling: Create cashier work schedules, ensuring proper staffing levels during peak hours. Handle performance issues.
- Ensure Accuracy: Oversee cashiers to ensure that all transactions are processed correctly (cash, credit, refunds, etc.).
- Cash Register Balancing: Ensure registers are balanced at the start and end of shifts, resolving discrepancies as necessary.
- Cash Management: Supervise cash flow, including cash drops, deposits ,and cash handling protocols.
- Resolve Complaints: Handle escalated customer issues and complaints that cashiers cannot resolve.
- Maintain Satisfaction: Ensure customers have a positive checkout experience, ensuring fast and friendly service.
- Fraud Prevention: Monitor transactions for potential fraudulent activities, such as counterfeit currency or employee theft.
- Security Compliance: Ensure cashiers follow security measures to prevent theft, including proper handling of voids, refunds, and suspicious transactions.
- Financial Reporting: Maintain accurate records of transactions, cash deposits, and daily sales reports.
- Report to Management: Provide supervisors or managers with reports on cashier performance, discrepancies, and daily sales.
Early morning warehouse worker - Ups Canada - Calgary Airport
(2024-03-16 - 2024-04-07)
- Sorting Packages: Sort packages based on size, destination, and delivery routes. Packages need to be placed in the correct bin or truck for their final destination.
- Organizing Shipments: Ensure that packages are properly organized and aligned with the correct delivery schedule to facilitate a smooth loading process.
- Unloading Incoming Shipments: Work with a team to unload trucks filled with incoming packages, ensuring that items are safely moved into the warehouse.
- Loading Delivery Vehicles: Load trucks and delivery vans in the morning, arranging packages based on delivery routes to optimize efficiency.
- Scanning for Accuracy: Use hand held scanning devices to track the location of packages and ensure they are correctly scanned and logged in the system.
- Tracking and Inventory Management: Maintained accurate tracking information, helping to minimize errors and prevent package misplacement.
- Health and Safety Standards: Ensure the warehouse is free from hazards by following all health and safety guidelines to prevent accidents and injuries.
- Warehouse Cleanliness: Keep the warehouse floor clean and organized, removing clutter or hazards that could pose a risk to workers.
- Equipment Maintenance: Ensure that all warehouse equipment, like pallets, carts, and forklifts, are in good working condition.
Team Lead Food Production - Ginger Beef Choice - Calgary, Canada
(2023-07 - 2024-01)
- Supervise and coordinate activities of production workers, including assigning tasks, monitoring performance, and providing guidance and training as needed.
- Ensure compliance with food safety regulations, quality standards, and production schedules.
- Monitor production processes and equipment to identify and address issues or inefficiencies promptly.
- Conduct regular inspections of production areas to ensure cleanliness, organization, and adherence to sanitation standards.
- Collaborate with the production manager and other team members to develop and implement process improvements and efficiency enhancements.
- Maintained accurate production records, including production logs, inventory counts, and quality control documentation.
- Lead by example in promoting a culture of safety, teamwork, and continuous improvement among production team members.
- Communicate effectively with team members, managers, and other departments to ensure smooth coordination and execution of production activities.
Senior Customer Care Representative - Adron Homes & Properties - Ogun State, Nigeria
(2020-01 - 2023-06)
- Communicated constantly with high-premium clients on new service offerings and provided timely responses to the client's requests and complaints.
- Maintained a positive, patient, empathetic and professional attitude toward customers.
- Increased the Organization's customer satisfaction score from 28% to 57% in 12months.
- Established and monitored weekly targets for service associates; followed up with the team on closing open customer complaints and requests.
Customer Service Representative - RESAC Communication - Nigeria
(2018-10 - 2019-12)
- Achieved an average customer satisfaction score of 92% from anonymous customer surveys.
- Implemented real communication skills to process customer inquiries, resolve quality service problems, and make sales referrals.
- Easily empathized and professionally communicated with callers.
- Maintained a supportive, respectful, friendly rapport with the sales teams and all customers.
- Resolved client issues promptly, maintaining a high level of customer satisfaction.
