Borode Ademola

Resourceful call center representative with over 8years of experience who consistently meets and exceeds productivity goals. Proven capacity to maintain high professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Maintained a 90% customer satisfaction rate from all customers attended to by refining skills and knowledge of products and services.

Order picker - Home Depot Canada - Airdrie

(2024-06)

• Locating Products: Using hand held devices or RF(Radio Frequency)scanners, the order picker locates the specific products on the shelves based on customer orders.
• Accuracy: Ensure the correct items are selected according to the order list, paying attention to item details (size, color, quantity, etc.).
• Picking for Delivery or Pickup: Gather items for orders that are either for in-store pick up or to be shipped out to customers.
• Forklifts and Pallet Jacks: Order pickers often use forklifts, pallet jacks, or cherry pickers to reach products that are stored in higher or hard-to-reach areas.
• Order Picker Machines: When required, they may use specialized order picking machines (such as cherry pickers) to retrieve items from various levels of the warehouse racking system.
• RF Scanning: Scan products as they are picked to ensure the correct items are being retrieved and logged into the inventory system.
• Inventory Checks: Regularly check stock levels and report discrepancies in the inventory system, such as missing or damaged products.
• Restocking: In some cases, order pickers may assist in restocking shelves when inventory levels are low or when returns need to be processed.
• Handling Special Items: Certain items (fragile, hazardous, or oversized products) may need special handling or extra care during the picking process.
• Packing Orders: Once items are picked, the order picker maybe involved in preparing them for ship mentor staging them for in-store pickup, ensuring they are correctly packaged and labeled.
• Labeling: Apply shipping labels or order pick-up tags to products, ensuring the correct customer or order number is included.
• Safety Procedures: Follow all safety protocols and warehouse procedures, including proper lifting techniques and safe operation of equipment.
• Hazardous Materials Handling: Follow proper procedures for handling hazardous materials or oversized products, ensuring compliance with safety standards.
• Personal Protective Equipment (PPE): We are required PPE, including safety boots, gloves, and reflective vests, to ensure personal safety.
• Cleanliness: Maintained a clean and safe work environment by ensuring the a isles are free of obstacles and that equipment is stored properly
• Organizing Workstations: Ensure workstations, picking areas, and equipment are well-organized and ready for use at the beginning of each shift.
• Team Coordination: Work closely with other warehouse workers, including packers, stockers, and supervisors, to meet daily order processing goals.
• Communication: Communicate with supervisors if there are issues with the order or if additional support is needed.
• Speed and Efficiency: Work efficiently to meet productivity standards, ensuring orders are picked and processed within the allotted time frame.
• Order Accuracy: Minimize errors in picking, ensuring all items are correct and customer orders are fulfilled accurately.

Cashier supervisor - Shoppers drug mart - Airdrie, Canada

(2024-04-08 - 2024-09-30)

• Supervise daily cashier activities, ensuring smooth and efficient transaction processes. Ensure that cashiers follow standard operating procedures and are compliant with store policies.
• Training: Train, mentor, and provide ongoing guidance to cashiers on cashiering systems, customer service, and security protocols.
• Scheduling: Create cashier work schedules, ensuring proper staffing levels during peak hours. Handle performance issues.
• Ensure Accuracy: Oversee cashiers to ensure that all transactions are processed correctly (cash, credit, refunds, etc.).
• Cash Register Balancing: Ensure registers are balanced at the start and end of shifts, resolving discrepancies as necessary.
• Cash Management: Supervise cash flow, including cash drops, deposits ,and cash handling protocols.
• Resolve Complaints: Handle escalated customer issues and complaints that cashiers cannot resolve.
• Maintain Satisfaction: Ensure customers have a positive checkout experience, ensuring fast and friendly service.
• Fraud Prevention: Monitor transactions for potential fraudulent activities, such as counterfeit currency or employee theft.
• Security Compliance: Ensure cashiers follow security measures to prevent theft, including proper handling of voids, refunds, and suspicious transactions.
• Financial Reporting: Maintain accurate records of transactions, cash deposits, and daily sales reports.
• Report to Management: Provide supervisors or managers with reports on cashier performance, discrepancies, and daily sales.

Early morning warehouse worker - Ups Canada - Calgary Airport

(2024-03-16 - 2024-04-07)

• Sorting Packages: Sort packages based on size, destination, and delivery routes. Packages need to be placed in the correct bin or truck for their final destination.
• Organizing Shipments: Ensure that packages are properly organized and aligned with the correct delivery schedule to facilitate a smooth loading process.
• Unloading Incoming Shipments: Work with a team to unload trucks filled with incoming packages, ensuring that items are safely moved into the warehouse.
• Loading Delivery Vehicles: Load trucks and delivery vans in the morning, arranging packages based on delivery routes to optimize efficiency.
• Scanning for Accuracy: Use hand held scanning devices to track the location of packages and ensure they are correctly scanned and logged in the system.
• Tracking and Inventory Management: Maintained accurate tracking information, helping to minimize errors and prevent package misplacement.
• Health and Safety Standards: Ensure the warehouse is free from hazards by following all health and safety guidelines to prevent accidents and injuries.
• Warehouse Cleanliness: Keep the warehouse floor clean and organized, removing clutter or hazards that could pose a risk to workers.
• Equipment Maintenance: Ensure that all warehouse equipment, like pallets, carts, and forklifts, are in good working condition.

Team Lead Food Production - Ginger Beef Choice - Calgary, Canada

(2023-07 - 2024-01)

• Supervise and coordinate activities of production workers, including assigning tasks, monitoring performance, and providing guidance and training as needed.
• Ensure compliance with food safety regulations, quality standards, and production schedules.
• Monitor production processes and equipment to identify and address issues or inefficiencies promptly.
• Conduct regular inspections of production areas to ensure cleanliness, organization, and adherence to sanitation standards.
• Collaborate with the production manager and other team members to develop and implement process improvements and efficiency enhancements.
• Maintained accurate production records, including production logs, inventory counts, and quality control documentation.
• Lead by example in promoting a culture of safety, teamwork, and continuous improvement among production team members.
• Communicate effectively with team members, managers, and other departments to ensure smooth coordination and execution of production activities.

Senior Customer Care Representative - Adron Homes & Properties - Ogun State, Nigeria

(2020-01 - 2023-06)

• Communicated constantly with high-premium clients on new service offerings and provided timely responses to the client's requests and complaints.
• Maintained a positive, patient, empathetic and professional attitude toward customers.
• Increased the Organization's customer satisfaction score from 28% to 57% in 12months.
• Established and monitored weekly targets for service associates; followed up with the team on closing open customer complaints and requests.

Customer Service Representative - RESAC Communication - Nigeria

(2018-10 - 2019-12)

• Achieved an average customer satisfaction score of 92% from anonymous customer surveys.
• Implemented real communication skills to process customer inquiries, resolve quality service problems, and make sales referrals.
• Easily empathized and professionally communicated with callers.
• Maintained a supportive, respectful, friendly rapport with the sales teams and all customers.
• Resolved client issues promptly, maintaining a high level of customer satisfaction.

B.Agric. - Agricultural Economic - Osun State University (2018-09)

Good Customer Service Skills, Etiquette & Expectations - Customer Service - Lagos Business School (2020)

High School Diploma (2012-06)