B&N Delivery (The Carr Group) Nov 2020 -Present
Site Manager
Duties:
- Strategically plan and manage delivery schedules and routing, warehouse oversight, resolve conflicts and complaints.
- Supervise, coach and train warehouse workforce
- Monitor and control inventory levels, ensuring that stock is accurately counted and recorded.
- Ensure that goods are stored and retrieved efficiently, minimizing losses and maximizing productivity
- Meet cost, productivity, accuracy and timeline targets
- Maintain a positive relationship with Owner/Operators.
Swissport Fueling Coordinator/Supervisor Nov 2016 – March 2020
Duties:
- Supervise fueling staff and maintain the daily fueling operations.
- Coordinates the activity with lead- fueler and fuelers in performing into plane and ground equipment fueling services to optimize manpower and equipment utilization in an ever change workflow.
- Ensures compliance with company, airlines, FAA, MWAA and OSHA procedures, rules and regulations.
- Work with airport operations personnel to ensure all safety and security guidelines are adhered to participate in airlines audit.
G4S - Service Delivery Manager May 2016 - Nov 2016
Duties:
- Actively engages in managing the screening checkpoint by monitoring queue length, service levels, reporting on changing needs and seeking additional staff as required.
- Achieves Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) daily.
- Manages Screening Officers by acting as a coach and mentor in order to create and maintain an engaged, motivated work force.
- Assigns staff to screening positions, monitors breaks and training hours to ensure service delivery levels are met; coordinates with other screening points to organize efficient staff deployment, accommodates language requirements.
KF Aerospace - Regional/Station Representative May 2015 - May 2016
Duties:
- Builds and maintains a strong customer relationship with assigned business area.
- Participate and contribute to internal and customer meetings.
- Travel to other regional stations, conduct audits, discuss issues and desired performance/procedures with contractors.
- Build and maintain good management/workforce relations.
- Ensure workforce adherence to company policies and procedures.
Purolator Inc - Ramp Manager March 2013 - May 2015
Duties:
- Oversee Sort Operations, evening and morning shift.
- Create a positive work environment, building employee loyalty and a team atmosphere.
- Responsible for achieving objectives as outlined in the operational scorecard.
- Responsible for managing performance of employees as per operational standards and indices Improvement of operational standards through reviews of employee performance, coaching, counseling and recognition.
- Responsible for communicating and implementing policy, procedure or programs.
- Responsible for completing a variety of reports and documents.
- Builds and maintains a strong customer relationship with assigned business area.
Servisair - Ramp Agent/ Lead/Supervisor May 1999 - June 2006
Feb 2008 - March 2013
Duties:
- Supervise and manage staff to deliver excellent customer service.
- Maintain applicable safety and performance standards.
- Develop and build good relations with customers and Airport authorities.
- Report irregularities and take appropriate action.
- Participate and contribute to internal and customer meetings.
- Perform daily/weekly audits.
- Ensure workforce adherence to company policies and procedures.
- Commitment to adherence of policies and procedures; maintaining on-time performance expectations of all airlines.
- Lead a team of agents and delegate tasks to facilitate adherence to the standard operating procedures (SOPs).
- Ability to perform under strenuous situations.
- Comply with all federal, state, municipal, airport authority and carrier security requirements.
