Brittney Jacobs
Server
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About
Experienced hospitality professional with over 20 years in customer service, food service, and healthcare environments. Skilled in cash handling, retail transactions, commercial cleaning, and organizational tasks. Proven ability to deliver exceptional service in fast-paced settings. Seeking a server position to leverage strong communication and hospitality skills for enhanced guest satisfaction.
Experience
Server at Seneca Niagara Resort & Casino (2025-01 – 2026-03)
- Greet guests
- Take customers orders in a timely matter
- Continuously check on my customers
- Continuously clear customers dirty dishes off tables
- Always keep customers beverages refilled
- Offer customers coffee or tea with their dessert
- Strike conversation with customers
- Multi task
- Face paced
- High turn over rate
- Help bussers wipe & set tables quickly
Busser at Seneca Niagara Resort & Casino (2024-02 – 2025-01)
- Cleared dishes and cleaned tables quickly to maintain a tidy dining area
- Supported servers by restocking supplies and resetting tables promptly
- Assisted with guest requests to ensure a positive dining experience
- Maintained cleanliness standards in all dining and service areas
- Worked efficiently during busy hours to keep up with high guest volume
CNA - Certified Nursing Assistant at Lockport Eastern Niagara hospital (2014-01 – 2020-06)
- Assisted patients with daily living activities and personal care
- Monitored and recorded vital signs accurately
- Supported nursing staff with patient care and mobility
- Maintained clean and safe patient rooms
- Communicated with patients and families to provide comfort and support
CNA - Certified Nursing Assistant at Lockport elderwood (2016-04 – 2018-04)
- Provided personal care and assistance to residents
- Helped residents with mobility and daily routines
- Maintained accurate records of care provided
- Ensured a clean and safe environment for all residents
Cafe Associate at Niagara Falls Casino (2014-02 – 2016-01)
- Made and served beverages to guests
- Prepared subs and handled food orders
- Operated cash register and processed transactions
- Cleaned work areas and maintained food safety standards
Housekeeping at Holiday Inn (2010-07 – 2014-03)
- Cleaned guest rooms and common areas to hotel standards
- Replenished linens and toiletries as needed
- Reported maintenance issues to management
- Ensured a welcoming and sanitary environment for guests
Cashier/Customer Service at Tops Friendly Markets (2011-10 – 2014-01)
- Processed cash and credit transactions accurately
- Assisted customers with purchases and questions
- Maintained a clean and organized checkout area
- Provided friendly and efficient customer service
Cashier/Cook/Customer Service at Burger King (2007-05 – 2009-06)
- Prepared food orders quickly and accurately
- Operated cash register and handled payments
- Provided excellent customer service at the counter and drive-thru
- Maintained cleanliness in kitchen and dining areas
Education
High school diploma – Lockport High School
