Natalia Niem

Dependable and enthusiastic server with 3 years of experience. Skilled in using a POS system, creating a pleasant environment for guests, and providing individualized menu recommendations.

Server - Scaddabush Italian Kitchen & Bar

(2023-08 - 2025-08)

Served food and beverages promptly with focused attention to customer needs.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.

Server - Boston Pizza

(2022-06 - 2023-06)

• Upsold menu items and promotions to enhance the dining experience and maximize sales
• Provided exceptional customer service in a fast-paced restaurant environment, ensuring guest satisfaction
• Took and delivered food and beverage orders accurately while accommodating special requests and dietary restrictions

Skiing Instructor - City of Toronto, Centennial Park

(2021-01 - 2023-03)

• Provided professional ski instruction to individuals and groups of various skill levels, from beginners to advanced skiers
• Developed customized lesson plans to improve students' technique, confidence, and safety on the slopes
• Demonstrated proper skiing techniques, including turning, stopping, and navigating different terrains
• Assisted students with equipment fitting, adjustment, and understanding ski gear functionality
• Ensured a fun and engaging learning environment while continuing to follow safety guidelines

Swimming Instructor - City Of Toronto, Parks And Recreation – Norseman Community Pool

(2018-10 - 2019-04)

• Organized and taught swimming lessons to children aged 3 to 10 years.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
• Took notes strengths and weaknesses of each child in class to track progress.

B.A - French studies - York University (2019-09 - 2024-06)

Teaching English as a Second Language - Humber Polytechnic (2024-09 - 2025-05)

Bachelor of Education - Western University (2025-08)