Brooke Gariepy

Highly adaptable and dedicated to producing error-free results, safe working conditions, and quality service.

Monte Carlo Lounge & Bar, 322 10 St NW — Bartender

February 2023 - November 2023

• Maintained thorough understanding of ingredients and preparation of menu items
• Used proper pour methods to reduce waste and spills
• Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
• Operated POS systems and managed bar tabs to track revenue 
• Set up and maintained appropriate stock levels for bar
• Recommended current products and limited promotions to upsell beverage orders
• Monitored customer behaviour, intervening to maintain safe environment for all patrons
• Conducted routine cleaning tasks such as mopping floors, washing dishes or wiping down counters and tables throughout shifts
• Assisted in training new bartenders on proper techniques and procedures related to job
• Called for taxis for customers unable to drive
• Arranged bottles and glassware into attractive displays .

February 2023 - November 2023

• Demonstrated hospitality and customer service while greeting tables
• Managed orders and payments with POS system
• Followed up with customers to check top up drinks and other requests 
• Increased bill totals by suggesting drinks and other add on purchases
• Provided exceptional customer service by addressing and resolving guest concerns or complaints 
• Kept dining area presentable and customer-ready, quickly handling spills, and resetting tables for new patrons

August 2021 - November 2022

• Bagged, boxed or wrapped products for customers
• Addressed customer’s questions and complaints with professionalism
• Informed customers of promotions and special offers to increase sales
• Promoted loyalty programs 
• Processed payments quickly to keep customer flow moving
• Issued refunds and credits to customers and documented reasons
• Recaptured sales from dissatisfied customers by promoting alternate items
• Covered multiple store areas by cross-training in different roles
• Rotated stock using clearance markdowns and special sales promotions
• Drove sales success by building displays and merchandising products

High School Diploma

Bishop McNally High School, Calgary, AB