Bunmi Ogundolie

Customer support professionals with over 6 years of experience delivering high-quality customer service, issue resolution, and operational support in fast-paced, high-volume environments. Experienced in handling customer inquiries across phone, email, and digital channels while maintaining professionalism, accuracy, and timely follow-up. Skilled in troubleshooting customer issues, managing multiple systems simultaneously, documenting interactions, and supporting process efficiency improvements.

Strong ability to explain technical and service-related issues clearly, maintain customer satisfaction, and work independently in remote and collaborative environments

Contact Center Representative - Transoceania Inc

(2025-01 - 2026-12)

• Responded professionally to high-volume inbound customer inquiries through phone, email, and online communication channels
• Investigated customer concerns, resolved service-related issues, and escalated complex cases to appropriate departments when necessary
• Maintained accurate documentation of customer interactions, service requests, and follow-up actions across multiple systems
• Utilized various software applications and digital tools to track requests, retrieve customer information, and support timely issue resolution
• Provided timely customer updates while ensuring professionalism, empathy, and service quality standards
• Demonstrated strong multitasking abilities while managing competing priorities in a fast-paced support environment

Client Support Representative - Wema Bank Plc

(2021-01 - 2025-12)

• Responded professionally to high-volume inbound customer inquiries through phone, email, and online communication channels
• Investigated customer concerns, resolved service-related issues, and escalated complex cases to appropriate departments when necessary
• Maintained accurate documentation of customer interactions, service requests, and follow-up actions across multiple systems
• Utilized various software applications and digital tools to track requests, retrieve customer information, and support timely issue resolution
• Provided timely customer updates while ensuring professionalism, empathy, and service quality standards
• Demonstrated strong multitasking abilities while managing competing priorities in a fast-paced support environment

Customer Care Officer - Wema Bank Plc

(2019-01 - 2021-12)

• Responded to customer inquiries regarding account services, transactions, digital banking support, and service-related concerns
• Investigated and resolved customer complaints while ensuring consistent follow-up and positive customer outcomes
• Educated customers on banking products, digital services, and account processes using clear and customer-friendly communication
• Maintained accurate documentation of customer interactions using CRM and banking systems
• Generated service performance and operational reports using Microsoft Excel to support workflow monitoring and team performance reviews
• Supported customer satisfaction goals by delivering empathetic, professional, and timely service in a fast-paced environment
• Prioritized multiple customer requests effectively while maintaining service quality and response standards

Master of Arts - International Relations with Advanced Research - University Of Hertfordshire (2023-09 - 2023-09)

Bachelor of Arts - English - University of Ibadan (2019-05 - 2019-05)

Higher National Diploma - Mass Communication - Lagos State Polytechnic (2009-10 - 2009-10)