Lamia B.

Customer Support and Administrative Specialist with 7+ years of experience supporting clients, teams, and digital operations across public and private sectors. Experienced in remote communication, customer experience management, and digital collaboration tools. Multilingual professional recognized for strong communication skills and reliability.

Training Coordinator - Groupe Canadien MDS

(2025-01)

• Coordinate online and in-person training sessions
• Respond to participant inquiries
• Maintain digital records and documentation
• Support HR onboarding processes

Administrative Coordinator - Canada Life

(2024-01 - 2025-01)

• Managed customer files and contracts
• Provided support via phone and email
• Assisted clients with digital services
• Maintained internal administrative systems

HR Assistant / Administrative Clerk - Government of Canada

(2023-01 - 2023-12)

• Handled calls, emails, and administrative requests
• Processed documentation and payments
• Supported HR recruitment processes

HR Generalist - Aux Vivres Group

(2022-01 - 2022-12)

• Supported HR administration and onboarding
• Maintained employee records

Master's Degree - Education - Université TELUQ

Bachelor - Social Sciences & Administration - Université de Montréal

Bachelor - Human Resources & Labour Relations - Athabasca University