UGC Content Creator - Freelance - Woodbridge, ON
(2024)
- Develops short form social content for brands from start to finish. including concepts, hooks, scripts, filming, editing, and final delivery
- Conducts in depth research into target audiences, consumer needs, and content trends to develop creative concepts
- Analyzes performance metrics and platform insights to refine creative strategy, messaging, and copy
- Monitored content performance and used audience engagement and platform insights to inform future creative decisions.
- Handling all administrative workflows independently, including client communication, contract alignment, and strict adherence to deliverable schedules
Interior Decorating & Staging - Staging the GTA - Pickering, ON
(2023 - 2024)
- Developed strategic staging plans and conducted client consultations with homeowners and realtors to align spatial design directly with real estate marketing goals and listing deadlines
- Leveraged deep knowledge of color theory, furniture placement, and aesthetic staging to transform interior spaces and source decor optimized for buyer psychology and visual appeal
- Coordinated complex, overlapping project schedules across multiple properties, partnering seamlessly with logistics and team members to ensure flawless execution under tight timelines
Quality Control & Inspection - Personalized Gems - North York, ON
(2022 - 2023)
- Inspected finished jewelry to ensure strict adherence to company quality standards and benchmarks prior to final packaging and shipment
- Identified and reported product discrepancies to relevant teams while coordinating the smooth flow of production between multiple departments to prevent unnecessary roadblocks
- Performed precise rhodium plating on selected jewelry pieces to significantly enhance aesthetic appeal, visual durability, and finishing quality
Personal Support work - Extendicare - Scarborough, ON
(2016 - 2021)
- Provided compassionate daily living support to residents, cultivating deep interpersonal trust and a grounded understanding of diverse consumer needs and pain points
- Upheld daily records and documentation standards in strict compliance with healthcare privacy regulations and institutional protocols
- Acted as a vital communication liaison between residents, families, and multidisciplinary healthcare teams, building immediate rapport and resolving complex alignment challenges
- Onboarded and mentored incoming staff by modeling industry best practices, ensuring seamless team integration and operational continuity in a fast paced environment
Customer Service Associate - Cederbrae Mall, Winners - Toronto, ON
(2008 - 2017)
- Provided exceptional customer service at the front desk, efficiently resolving complex inquiries, returns, and transactions while maintaining brand standards.
- Spearheaded onboarding and training for new associates, acting as an informal operations lead to support front end workflows, team performance, and cash handling accuracy.
- Handled high volume, multi line phone systems with professionalism and efficiency, ensuring seamless internal communication and customer support.
- Maintained up to date knowledge of active store promotions, policies, and product details to guide customer purchasing decisions and optimize front end experiences.
