Carlene Thompson

My name is Carlene Thompson, a seasoned SaaS Account Manager. In my current position, I am responsible for managing and expanding accounts for a diverse clientele. My expertise lies in building and maintaining strong client relationships, delivering software training, troubleshooting, employing value-based selling techniques, efficient project management and much more!

And I am excited to express my interest in a potential remote opportunity with Lightspeed Commerce as a Customer Success Manager where I can bring my skills, knowledge, and experience to contribute to a company's growth and success.

• Accumulated over ten years of experience in various fields, including SaaS, IT, sales, technology, and accounting, while providing high-level client management.
• Proficient in analyzing data and metrics to gain valuable insights into client behavior and needs, which are leveraged to enhance the overall customer experience.
• Possess advanced technical skills in operating systems, database systems, CRM’s, productivity tools, and reporting software. 
• Skilled in problem-solving, including identifying the root cause of issues and developing effective solutions. 
• Demonstrates clear and concise communication abilities, effectively conveying information to clients and internal teams. 
• Strong organizational and time management skills, ensuring efficient and effective management of tasks and projects.

Project Management Professional Certificate (University of Toronto, Toronto, Ont.)

Bachelor of Commerce (BComm) (York University, Toronto, Ont.)

Accounting Diploma (Seneca College, Toronto, Ont.)