Caroline Bumagat

Healthcare professional with 10+ years of experience in long-term care, retirement living, restorative care, medication support, and pharmacy environments. Experienced working collaboratively with nurses, care teams, residents, families, and other healthcare professionals to provide safe, respectful, person-centred care. Strong background in resident documentation, confidentiality, policies and procedures, safety, communication, teamwork, and responding to changing resident needs.

Brings a Bachelor of Science in Biology, third-year Nursing education, Human Resources Management training, and extensive long-term care experience. Seeking to contribute to dementia care leadership, responsive behaviour support, quality improvement, staff collaboration, and resident well-being.

Personal Support Worker (PSW) - Sunnyside Nursing Home - Ontario

(2018-07 - 2021)

• Provided person-centred care to residents in a long-term care environment, supporting physical, emotional, social, and daily living needs.
• Worked collaboratively with Registered Nurses, Registered Practical Nurses, PSWs, and other members of the care team.
• Observed and reported changes in residents’ condition, behaviour, mobility, nutrition, and overall well-being to appropriate team members.
• Maintained accurate resident documentation and protected personal health information in accordance with organizational policies and privacy requirements.
• Supported residents with dementia and changing care needs using respectful, individualized approaches and established care plans.
• Followed medication-related, infection prevention, health and safety, emergency, and workplace procedures within the scope of the role.
• Communicated professionally with residents, families, and interdisciplinary team members and contributed to a respectful care environment.

Pharmacy Assistant - Shoppers Drug Mart - Ontario

(2019-06 - 2020)

• Supported pharmacy operations in a regulated healthcare environment requiring accuracy, confidentiality, organization, and attention to detail.
• Handled sensitive personal and medication information professionally and in accordance with privacy requirements.
• Communicated with patients, pharmacy staff, and healthcare professionals to support timely and accurate service.
• Maintained organized records and followed established policies, procedures, and safety requirements.

Personal Support Worker (PSW) / Restorative Care - Riverbend Place Long-Term Care - Ontario

(2012-05 - 2019-06)

• Provided resident-centred care and restorative support in long-term care, promoting independence, dignity, mobility, and quality of life.
• Worked as part of an interdisciplinary team and communicated resident needs, changes, concerns, and progress to appropriate healthcare professionals.
• Supported restorative activities and encouraged residents to maintain functional abilities and independence.
• Completed accurate documentation and followed resident care plans, policies, procedures, and safety standards.
• Developed strong knowledge of older adults’ needs and the importance of individualized care, family communication, and continuity of care.

Medication Care Partner - Doon Village Retirement Home - Ontario

(2012-07 - 2018-03)

• Supported residents with medication-related care according to established policies, procedures, and role requirements.
• Monitored residents and communicated changes or concerns to nurses and appropriate healthcare professionals.
• Maintained accurate documentation and protected confidential resident information.
• Worked closely with residents, families, nurses, and care staff to support safe and respectful resident care.

Diploma - Human Resources Management

Bachelor of Science - Biology

Bachelor of Science - Nursing