Kennedy McKay

I have developed exceptional multitasking and communication skills in a fast-paced hospitality environment, while excelling at ensuring seamless service and guest satisfaction, and seeking to transition these abilities into a new and dynamic field.

Worker/Manager at Dairy Queen (2016 – 2017)

• Operated cash register, processed transactions efficiently, and managed customer payments.
• Prepared food items following strict quality and safety guidelines to ensure consistency.
• Assisted in training new team members on operational procedures and customer service standards.
• Resolved customer complaints professionally, ensuring satisfaction and repeat business.

Call Centre Agent at Concentrix (2017 – 2018)

• Handled customer inquiries effectively, ensuring timely and accurate information delivery.
• Resolved issues by analyzing customer concerns and providing tailored solutions.
• Managed high call volumes while maintaining professionalism and composure under pressure.

Primary Care Medic at Canaphem (2026-04 – Present)

• Provided patient assessments and delivered care in high-pressure environments.
• Demonstrated strong communication and teamwork skills while collaborating with healthcare professionals.
• Applied critical thinking and problem-solving skills to support patient care and safety.
• Maintained accurate documentation and adhered to medical protocols and standards.
• Delivered compassionate patient care while remaining calm under stressful situations.

Primary Care Paramedic in Primary Care Paramedic – Ontario College of Health And Technology - Stoney Creek, ON (2024 – 2025-12-19)