Carolyne Kosgey

Detail-oriented and dependable professional with 8+ years of experience coordinating materials, service requests, schedules, documentation, and field activities in fast-paced environments. Skilled in materials coordination, record accuracy, discrepancy resolution, customer service, workplace safety, computerized systems, and team communication. Experienced in following established procedures, organizing work information, supporting timely service delivery, and adapting quickly to new systems, products, and processes.

Customer Service Engineer - Kenya Power & Lighting Company Ltd.

(2016-09 - 2026-09)

• Coordinated incoming service requests, collected required site information, and maintained accurate job records and supporting documentation.
• Coordinated materials, field crews, site access, and appointments so teams arrived prepared and work was completed according to schedule.
• Reviewed service and project information for accuracy and maintained documentation required for billing, follow-up, and job closeout.
• Managed daily invoicing activities and investigated discrepancies to support accurate and timely processing.
• Maintained organized job folders and records, ensuring required information was accessible for service coordination and closeout.
• Communicated with customers, field teams, and stakeholders to confirm requirements, provide updates, and resolve service issues.
• Monitored workplace safety and inspected equipment while supporting occupational health and safety procedures in active work environments.
• Developed standard procedures and analyzed field information to reduce repeat issues by 10%.
• Supported customer satisfaction through clear communication, timely follow-up, and effective problem-solving.
• Adapted to computerized systems, established procedures, and changing priorities while supporting daily operations.

Graduate Certificate - Applied Construction Management - New Brunswick Community College (NBCC) (2026-01 - 2026-01)

Master of Business Administration (MBA) - Operations Management - University of Nairobi (2023-01 - 2023-01)

Bachelor of Engineering (BEng) - Electrical & Telecommunications Engineering - Moi University (2012-01 - 2012-01)