Cathy Mabo

Dynamic and hardworking individual with experience in the administration, reception, and many other industries. My skills allow me to provide a perfect customer experience, handle inquiries, and resolve issues efficiently.

Assistant Manager - Aux Palais Exquis - Trois-Rivières, QC

(2025-02 - 2025-07)

• Managing customer relations, welcoming and advising clients.
• Inventory management and product restocking to ensure item availability.
• Schedule management: meetings, shift planning, and agendas.
• Recruiting and training kitchen staff in culinary techniques and recipes to develop their skills and autonomy.

Cashier and Customer Service Agent - BAOBAB - Abidjan, Côte d'Ivoire

(2023-02 - 2023-02)

Contract position

• Opening, monitoring, and closing administrative claim files.
• Ensuring the maintenance of client portfolio quality.
• Efficient and prompt transaction processing.
• Rigorous management of the cash register, ensuring balance between incoming and outgoing funds.
• Warm and professional reception of customers, addressing their needs with courtesy.

Receptionist - NSIA BANQUE - Abidjan, Côte d'Ivoire

(2021-08 - 2022-06)

Contract position

• Handling phone calls, taking messages, transferring calls, and responding to customer inquiries.
• Informing and directing customers to the appropriate services.
• Various administrative tasks: filing and archiving documents, managing records, photocopying, and data entry.
• Representing the company's image to clients through impeccable appearance and presentation.

Store Manager - Ocean Ogilvy - Abidjan, Côte d'Ivoire

(2018-04 - 2018-10)

• Opening and closing the point of sale, checking facilities and equipment.
• Stock management, organizing inventories in storage and on the shop floor.
• Warmly welcoming customers, listening to their requests and complaints, and providing advice and information.

MASTER - Organizational and Territorial Communication - Université Catholique de l'Afrique de l'Ouest (UCAO) (2020-01 - 2020-01)