Assistant Manager - Aux Palais Exquis - Trois-Rivières, QC
(2025-02 - 2025-07)
- Managing customer relations, welcoming and advising clients.
- Inventory management and product restocking to ensure item availability.
- Schedule management: meetings, shift planning, and agendas.
- Recruiting and training kitchen staff in culinary techniques and recipes to develop their skills and autonomy.
Cashier and Customer Service Agent - BAOBAB - Abidjan, Côte d'Ivoire
(2023-02 - 2023-02)
Contract position
- Opening, monitoring, and closing administrative claim files.
- Ensuring the maintenance of client portfolio quality.
- Efficient and prompt transaction processing.
- Rigorous management of the cash register, ensuring balance between incoming and outgoing funds.
- Warm and professional reception of customers, addressing their needs with courtesy.
Receptionist - NSIA BANQUE - Abidjan, Côte d'Ivoire
(2021-08 - 2022-06)
Contract position
- Handling phone calls, taking messages, transferring calls, and responding to customer inquiries.
- Informing and directing customers to the appropriate services.
- Various administrative tasks: filing and archiving documents, managing records, photocopying, and data entry.
- Representing the company's image to clients through impeccable appearance and presentation.
Store Manager - Ocean Ogilvy - Abidjan, Côte d'Ivoire
(2018-04 - 2018-10)
- Opening and closing the point of sale, checking facilities and equipment.
- Stock management, organizing inventories in storage and on the shop floor.
- Warmly welcoming customers, listening to their requests and complaints, and providing advice and information.
