Outbound Sales Representative - Rogers Communications - Brantford, ON
(2022-08 - 2026-07)
- Connect with customers from coast-to-coast
- Conduct outbound calls for customer sales promotions
- Promote and recommend the latest products and services to customers on inbound / outbound sales queues
- Manage call flows, provide first call resolution and satisfying customer expectations
- Strive to understand the customer's situation and recognize the customer's needs while providing customized solutions
- Create a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectives
- Meeting key performance indicators
- Take accountability, and the appropriate action, to efficiently and effectively resolve customer issues as if they were your own
- Accurately resolve customer questions with a high level of professionalism
- Accurately document customer interactions within the appropriate systems
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc
- Maintain a high level of competition and product knowledge
- Maintain a high level of confidentiality
Customer Service Representative (CSR) - Pollard Windows Inc - Burlington, ON
(2018-06 - 2021-08)
- Provides support for sales team when a customer requires information or assistance
- Maintains quality customer relations using strong interpersonal communication skills
- Answers customer's phone calls promptly, efficiently, and with courtesy
- Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points
- Address customer concerns and inquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time
- Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of – this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
- Notify the Scheduling Department of any changes or updates to customer delivery schedules
- Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
- Report any customer dissatisfaction/trends to Customer Service Manager for further review
- Maintain business files including binder information, addresses, customer name, builder profiles, etc.
- Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
- Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
- Ensure Purchase Orders once received are properly priced and signed
- Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
- Provide support to other CSR's as needed and as business demands
- Cover reception desk / switchboard as needed
- Other duties as assigned by Management
Base manager & Dispatcher - RNR Patient Transfer - Hamilton, ON
(2013-09 - 2018-06)
- Facilitates department planning for all moves, by meeting with user groups
- Co-ordinates implementation of all moves by working with drivers/managers/mechanics
- Maintains an accurate inventory of available space throughout facilities
- Supports the Regional Manager with procurement of supplies for multiples facilities
- Supports the Regional Manager with administrative responsibilities as required
- Prepare and distribute meeting agendas, meeting minutes and reports as well as other communications
- Dispatch company drivers and operators according to customer demand
- Regularly communicate with drivers regarding their assignments and direct their activities so that patient is delivered according to time sensitive schedules
- Entry of dispatched trips, driver availability and scheduling
- Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
- Ensure accuracy of payroll records by maintaining database with updates in status changes
Assistant and Float School Age Child Care - YMCA
(2014 - 2014)
Plan, organize and lead activities for children 3.8 to 12 years of age to meet the developmental needs of children.
- Ensure the health and safety of the children is maintained at all times
- Adheres to YMCA quality standards and the regulations established in the Day Nurseries Act
- Liaise with parents, school personnel and community contacts
- Utilizes appropriate behaviour management techniques in all interaction with the children
- Participates in Association wide events i.e. YMCA Strong Kids, Communication Training etc. Attend monthly meetings and monthly professional development trainings
Club Pride, Key Holder, Kid Klub, and Front Desk Attendant - La Fitness
(2013 - 2013)
- Maintains the cleanliness and beauty of the club by cleaning the locker rooms, mopping floors, emptying trash containers, wiping off counters, cleaning equipment, cleaning mirrors and windows, etc.
- Provides a safe, fun and interactive environment to children using the Kid's Club.
- Conducts all activities in a positive and professional manner.
- Follows all Kid's Club policies and procedures.
- Run front desk operations when the operations manager is away from the facilities.
Recreational Coordination - Revera Inc. - Toronto, ON
(2012 - 2012-08)
Pharmacy Technician - Loblaw Inc - Aurora, Ontario, CA
(2011 - 2012)
- Assist pharmacist in any manner need, in maintaining inventory record, scheduling, and training new staff members on operations and regulations.
- Execute daily operations of filling Rx's, and call patient with the call back program.
- Execute mixing, packaging and labeling of pharmaceuticals.
- Enter data such as patient name, prescribed medication and cost in order to maintain pharmacy files, charge system and inventory.
- Execute daily standards of operation procedures in the workplace.
Gatehouse Attendant & Maintenance Hand - Saugeen Valley Conservation Authority - Durham, Ontario, CA
(2009 - 2010)
Execute daily operations of checking in campers and communicate with headquarters with weekly summaries.
- Register and informed campers about camp accommodations and regulations.
- Assign to maintain camp duties in area, such as painting, plumbing and carpentry.
- Prepared and collected fees and issued receipts.
