Cashier (2024-10 – 2026-09)
- Deliver excellent customer service in a fast-paced retail environment
- Process transactions accurately and efficiently
- Receive, assess, and prepare jewelry items for resale
- Merchandise store displays to maximize visual appeal and sales
- Train and support new team members
Receptionist (2021-04 – 2021)
- Managed front desk operations and customer inquiries
- Maintained accurate records of daily business transactions
- Assisted with business operations during organizational transition
Retail Merchandiser (2019-10 – 2021-07)
- Executed planograms to ensure accurate product placement
- Set up promotional displays and signage
- Maintained professional product presentation standards
Department Trainer/Customer Service (1995-05 – 2019-04)
- Spearheaded training and onboarding for incoming front-end cashiers to ensure rapid integration and policy alignment.
- Coached, mentored, and evaluated team performance, providing actionable feedback that elevated overall service standards.
- Streamlined daily front-end operations, consistently driving high-quality customer service and front-line efficiency.
- Resolved complex customer grievances, returns, and service issues with a focus on conflict resolution and customer retention.
- Enforced strict compliance with corporate procedures, including high-volume cash handling, product recalls, and pricing
- Drive operational success in auxiliary departments like lottery services and photo processing.
