Chaima Jemai

Coordination with the sales team and marketing team Training and onboarding of new team members Showroom management and supervision of collection displays

Showroom Manager - Maison de couture Eya Manai. - Rades (Tunis)

(2025-05 - 2025-09)

• Coordination with the sales team and marketing team
• Training and onboarding of new team members
• Showroom management and supervision of collection displays
• Design and styling of showroom mannequins (selection and change of dresses every 2 days)
• Personalized advice to customers for the selection of wedding and evening dresses

Medical Tele-Secretary - Neliyo Centre d'appel - Ezzahra (Ben Arous)

(2024-03 - 2024-07)

• Receiving and handling patient phone calls
• Scheduling and organizing medical appointments
• Directing patients to appropriate examinations (CT scan, X-ray, MRI, etc.)
• Updating patient records and information
• Coordinating with doctors for the management of emergency slots
• Managing priorities and following up on urgent requests

Customer Advisor – Call Center - Téléperformance- service client Engie - Le Kram (Tunis)

(2023-04 - 2023-07)

• Receiving and handling calls from ENGIE France customers (electricity and gas)
• Responding to inquiries and assisting customers according to their needs
• Selling and subscribing electricity and gas contracts
• Updating customer information in the management software used
• Handling complaints and proposing appropriate solutions
• Meeting service quality and customer satisfaction objectives
• Advising and guiding customers regarding ENGIE offers and services

Seasonal Waitress - Espace familial New Moulin Bleu - Hammam-plage (Ben Arous)

(2019-07 - 2019-08)

• Welcoming and seating customers at the Moulin Bleu family restaurant
• Clearing and maintaining tables to ensure smooth service
• Taking orders and serving in the dining room (drinks and dishes)
• Contributing to a pleasant and friendly customer experience in a family environment

Research Master's Degree - Information and Communication Sciences - Institut de presse et des sciences de l'information (IPSI), Campus Mannouba (2022-09)

National Bachelor's Degree - Journalism - Institut de presse et des sciences de l'information (IPSI), Campus Mannouba (2019-09 - 2022-06)

Baccalauréat - Literature - Lycée Hammam-Lif (2018-09 - 2019-06)