Chaitali Patel

Results-driven QA Analyst with 5+ years of experience executing rigorous manual and exploratory testing for web software. Proficient in Jira issue tracking, test case design, cross-browser compatibility, and Agile defect triage. A proactive team player committed to continuous learning, basic performance/security validation, and clear cross-team communication to ensure exceptional product releases.

Quality Assurance Analyst at Custom Software Solutions Inc. (2018-01 – 2024-01)

• Test Execution & Strategy: Planned and executed end-to-end manual, integration, and exploratory testing scenarios to evaluate software quality across web applications, diverse platforms, and UI apps.
• Defect Lifecycle Management: Authored detailed test checklists, test cases, and bug reports using Jira and Azure DevOps, meticulously tracking defects from identification to resolution.
• Compatibility Testing: Performed cross-browser and cross-platform compatibility checks to ensure seamless user experience and functional integrity across system environments.
• Security & Performance: Conducted basic security and performance smoke testing to identify system bottlenecks and vulnerabilities early in the development cycle.
• Agile Collaboration: Triaged critical software issues and collaborated closely with cross-functional Agile team members, including product managers and technical writers, to align with sprint deliverables.
• Reporting & Data Care: Managed accurate, highly sensitive data records and produced comprehensive defect metrics and quality reports using Microsoft 365 tools.

Licensed Dealing Representative at Heritage Education Funds Inc. (2017-01 – 2019-01)

• Managed confidential client financial accounts and processed transactions with 100% accuracy.
• Explained complex policies and legislative requirements to clients, ensuring strict compliance and ethical standards.
• Exercised excellent judgment when assisting families with sensitive financial planning and educational goals.

Sales Representative at Rogers Telecommunications (2015-01 – 2016-01)

• Managed front-facing customer interactions and resolved high-stress complaints with a calm, patient approach.
• Processed transactions and maintained a satisfactory record of punctuality and attendance.

Bookkeeper at M/s. H. Hiteshkumar & Co. (2012-01 – 2015-01)

• Managed all aspects of office administration including invoicing, deposits, and account reconciliation.
• Maintained organized filing systems and ensured the security of all financial and legal documentation.
• Coordinated office logistics and provided clerical support to management.

Bachelor of Commerce in Commerce – Veer Narmad South Gujarat University