Compassionate and adaptable professional with a strong background in communication, technical support, and community engagement
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Compassionate and adaptable professional with a strong background in communication, technical support, and community engagement. Known for exceptional empathy, active listening, and conflict de-escalation skills. Passionate about mental health advocacy and creating safe, supportive environments where individuals feel heard, understood, and respected. Seeking opportunities in public service and first responder-related roles.
IT Analyst - Sutherland Global Services - Remote
(2023-01 - 2025-01)
Delivered technical support, resolved complex issues, and de-escalated high-stress situations while maintaining clear and supportive communication.
Founder & Creative Lead - Lyrical Reign & On Tha Rize
(2000-01)
Built and led a community-centered platform focused on healing, communication, and empowerment. Engaged with individuals on sensitive topics, fostering trust and emotional safety.
Marketing Agent - TK Enterprises
(2017-01 - 2019-01)
Developed marketing materials and supported communication strategies to enhance engagement.
Community Network Member - ProsperUs (United Way)
(2019-01 - 2019-12)
Contributed to community initiatives and advocated for vulnerable populations through discussion and lived-experience insight.
Grade 12 Diploma - Ursuline College
