Charmaine Mak
CSPO • PSM I | AI Product Owner | Solution Consultant | Agile Digital Transformation
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About
Product Owner / Product Manager with 5+ years of experience driving product strategy, roadmap planning, and backlog prioritization across AI, fintech, legal, logistics, and telecom platforms. Skilled in Agile/Scrum delivery, cross-functional stakeholder management, and data-driven decision-making (OKRs, KPIs) from discovery through go-to-market launch. Proven ability to translate ambiguous business problems into scoped, user-centric products that ship on time and deliver measurable impact.
Experience
Product Owner at Prism Cloud Consulting Inc. (2025-10 – Present)
- Own full product backlog across AI agent and data platform initiatives; define epics and acceptance criteria tied to OKRs; built a working prototype on Lovable & Claude.
- Drove automated Sales Data Engine for UK real estate client, generating ~10 qualified leads daily and cutting manual research 80%.
- Built AI R&D roadmap across 5 industries and 8 use cases; oversaw 4 POC builds from discovery to prototype.
- Managed 3-sprint delivery of AI voice/text outreach agent for UK law firm, achieving GDPR-compliant production go-live.
- Facilitated UX research and stakeholder workshops to define As-Is/To-Be states for a QA SaaS platform roadmap.
Freelance / Independent Product Consultant at Prism Cloud Consulting Inc. / Agg-Haul Canada Ltd / Architech Solutions Consulting Services Inc. / KZ Labs Limited (2024-11 – 2026-05)
Product Owner at Agg-Haul Canada Ltd (2025-09 – 2026-05)
- Authored complete functional specification and technical requirements from scratch for a 4-sided logistics marketplace.
- Designed role-based access control for six user types, enabling distinct dashboards and permission tiers.
- Spearheaded a 2-person team build-out, shipping the platform from plan to go-live within 7 months.
AI Product Owner at Architech Solutions Consulting Services Inc. (2025-01 – 2025-05)
- Delivered 6-week AI Customer Support Agent on Azure OpenAI GPT-4o, achieving 80%+ user satisfaction and 90%+ workflow accuracy.
- Led sprint planning and backlog prioritization for a cross-functional Scrum team delivering a production-ready AI agent.
- Validated requirements through discovery sessions, stakeholder interviews, and usability testing before development kickoff.
Product Owner at KZ Labs Limited (2024-11 – 2025-12)
- Launched a 5-member team to deliver multiple Web3 campaign websites over 5 months, from concept to launch.
- Shipped minting interface, registration system, and pre-launch campaign website for a blockchain client.
- Integrated crypto wallets, smart contracts, and OAuth while maintaining a consistent cross-site brand identity.
Business Analyst at Green Tomato Limited (2023-03 – 2024-11)
- Delivered 10+ digital transformation projects worth CAD 3M+ across global banking, insurance, and retail clients.
- Modernized a legacy sales illustration system via 8 stakeholder interviews and 16 problem statements, cutting load times 50%.
- Served as Scrum Master under SAFe Agile, delivering 6 major features for a bancassurance portal within 5 months.
- Facilitated a 60+-participant strategic planning workshop for a digital banking division, setting 5-year roadmap goals.
Product Trainee at Onesky Technology Pte. Ltd. (2021-08 – 2023-03)
- Reduced evaluation tool processing time ~19% through agile iterations; contributed to HKD 1.7M revenue growth via automated workflows.
Education
BBA (Hons) Management in Management – Hong Kong Polytechnic University (2018 – 2022)
