Senior Customer Experience Associate - Bank Of Nova Scotia - Canmore, Alberta
(2025-07)
- Ensure high customer satisfaction and retention
- Follow company service standards and compliance requirements
- Support supervisors with daily operations
- Assist in training and mentoring new associates
- Share feedback and best practices with the team
- Problem-solving and conflict-resolution ability
- Time management and multitasking
Occupational Health and Safety Officer - Bank Of Nova Scotia - Canmore, AB
(2023-11)
- Advised managers on strategies for reducing employee absenteeism due to work-related injuries or illnesses
- Facilitated communication between employees and management on safety-related concerns or suggestions
- Prepared reports detailing safety findings from investigations and inspections
- Collaborated with management to promote safe work environment
Customer Experience Leader - Bank Of Nova Scotia - Canmore, Alberta
(2024-03 - 2025-07)
- Lead and support customer service teams to deliver high-quality banking experiences
- Coach and mentor team members to maintain excellent service standards
- Monitor customer interactions and resolve escalated concerns professionally
- Develop and implement customer experience strategies to improve satisfaction
- Conduct ongoing staff training and professional development initiatives
- Review and improve service-related policies and procedures
- Build strong client relationships through effective communication and problem-solving
Financial Advisor - Bank Of Nova Scotia - Canmore, Alberta
(2023-03 - 2024-03)
- Supported branch sales goals and performance targets
- Maintained strong relationships with branch personnel and facilitated training sessions
- Ensured compliance with banking regulations and documentation requirements
- Developed customized financial plans and investment strategies
- Responded promptly to customer inquiries and account-related concerns
- Assisted customers in choosing proper loan program to suit financial needs
Customer Experience Associate - Bank Of Nova Scotia - Canmore, Alberta
(2021-11 - 2023-03)
- Assisted clients with everyday banking products and services
- Opened accounts and managed financial transactions for new and existing customers
- Identified customer needs and recommended suitable banking solutions
- Maintained accurate client records and completed administrative tasks efficiently
- Resolved customer issues while delivering excellent service experiences
Customer Service Assistant - Rusticana Grocery Store - Canmore, Alberta
(2021-11 - 2022-02)
- Assisted customers with product information, pricing, and promotions
- Processed returns and exchanges according to company policies
- Responded to customer inquiries and complaints professionally
- Supported smooth daily store operations and customer satisfaction
Food Service Supervisor - Rusticana Grocery Store - Canmore, Alberta
(2020-08 - 2021-11)
- Supervised food service staff and coordinated daily operations
- Scheduled staff shifts and monitored attendance records
- Ensured sanitation and health standards were constantly maintained
- Managed inventory, supplies, and operational efficiency
Food Service Supervisor - Non-Stop Pizza - Vancouver, BC
(2018-12 - 2020-03)
- Maintained food quality and workplace safety standards
- Assisted with hiring, training, coaching, and performance management
- Managed scheduling, payroll records, and inventory control
- Ensured compliance with food safety and health regulations
Store Supervisor - Poundland Ltd - London, UK
(2009-10 - 2016-07)
- Managed till operations and assisted customers with purchases and inquiries
- Supervised staff and assigned tasks based on operational needs
- Maintained stock displays, replenishment, and store cleanliness
- Resolved customer complaints and ensured excellent customer service
- Enforced company policies, including age-restricted sales regulations
