Slots Head Bank - Century Resort Casino / Century Mile Racetrack
(2014-10)
- Monitor and control vault cash level
- Order money and prepare daily deposit cash
- Control and coordinate all ATM machine and Ticket redemption kiosk cash flow
- Balance all report and reconciliation spreadsheet
- Collect Floats drops in department safe
- Collect cash boxes/cassettes from electronic gaming machines
- Prepare all cash floats for Food and Beverage, Racing, Head cash
- Load monies for TRK cassettes and ATM
- Count and confirms monies collected from slot machines, cashiers float, food and beverage and racing
- Coordinates with departments for all cash needed for the operation
- Working closely with the team to achieve and maintain a high and consistent level of the job
- Working with security and surveillance ensuring that all regulatory policies and procedures are always followed
- Prepare daily schedule for slot count team department
Custodian Charge Hand (Supervisor) - Edmonton Public School Board
(2016-02 - 2022-06)
- Look after Custodian department in the afternoon shift
- Performing heavy cleaning duties
- Maintaining floors including scrubbing, waxing, stripping and refinishing
- Assisting the Head Custodian with the maintenance of the building and mechanical equipment
- Assisting with the security of the building and immediate grounds
- Complying with health and safety programs
- Monitoring the community use of the school during shift and responding to request for assistance
Server - Buffet Royal Carvery / Century Resort Casino
(2014-02 - 2016-06)
- Take order, expedites and serves food and beverage within time guideline
- Clear tables, remove plates ad glasses from designated serving areas, and answering customer questions about menu item
- Responsible for an accurate cash float , stock and inventory
- Provide customer service and suggesting food and drink recommendations
- Looking after customer needs and checking customer satisfaction
- Following the rules in serving Alcohol beverage
Housekeeping manager - The Westin Hotel (Edmonton)
(2012-04 - 2014-01)
- Plan and schedule manpower for daily operation
- Manage housekeeping inventory of supplies and required pars
- Manages activities of the Housekeeping Department at a high quality level by providing required service to rooms, public areas and back of the house, internal and external to the building
- Inspecting all areas regularly to ensure that standards are maintained. Schedule special cleaning programs as required
- Responsible for initiating repair requests for broken/out of service housekeeping product, equipments and fixtures
- Resolving guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special request whenever possible
Executive Housekeeper - Decore Hotels (Tonquin Inn Hotel and Maligne Lodge Hotel – Jasper)
(2010-03 - 2012-04)
- Assisted GM in establishing and implementing all work loads
- Resolving guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special request whenever possible
- Directing and controlling housekeeping operations and staff on the housekeeping department
- Coordinates between housekeeping crews to inspect assigned areas to ensure standards are met
- Managed many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required
- Establish and implement operating procedures and standards
- Inspect areas and vicinities to ensure standard quality are met
- Promotes aggressive hospitality service among all members of the department
- Assisting GM in maintaining a comprehensive program to generate work orders for maintenance department
- Performing all administrative duties for the department including budget control, payroll, scheduling, purchasing of supplies, hiring and performance appraisal
- Ensures the all safety policies and procedures are enforced in the department
