Collections Agent - C3 Canada - Remote Work; Call Center Environment
(2025-08 - 2025-11)
- Took and made calls through a soft phone application (TCN)
- Simultaneously encoded and documented calls on CRM profiles (Lateral) while speaking to debtor
- Sent and forwarded notices, reminders, bills to debtors through email and paper copies if requested
- Set secure payment arrangements with follow-ups if necessary
- Actively listened to debtors concerns, negotiated, and provided options
Merchandise Coordinator - Derks and 5 Star Services - Sherwood Park, AB
(2025-01 - 2025-06)
- Organized and completed customer orders with a focus on accuracy, deadlines, and high volume efficiency
- Coordinated with sales managers and departments to ensure smooth, on-time processing
- Packaged, labeled, and shipped orders per courier specifications, while sourcing cost-effective delivery providers
Team Lead - Penn. - Sherwood Park, AB
(2021-08 - 2024-07)
- Coached and empowered a team of 11 to consistently rank in the district's Top 3 stores for customer satisfaction based on customer surveys
- Championed a "customer-first" approach, prioritizing service, responsiveness, and offering alternatives based on product availability
- Built a loyal customer base by maintaining up-to-date profiles and regularly following up to ensure satisfaction
- Accurately processed online orders and maintained visual standards through scheduled restocking and visual plan adjustments
- Trained staff on company policies, safety protocols, and customer service best practices, fostering a positive, high-performing team environment
