Laurence Bourassa

Scheduling appointments with customers Satisfaction calls and after-service follow-up Follow-up with potential and existing clients

Collections and Merchandising Agent - Mercedes-Benz Trois-Rivières / Subaru Trois-Rivières - Trois-Rivières

(2023-01)

• Scheduling appointments with customers
• Satisfaction calls and after-service follow-up
• Follow-up with potential and existing clients
• Responding to inquiries received through the website
• Taking photos of vehicles for sale
• Updating the website
• Writing content (blogs) for social media
• Managing and updating inventory
• Creating promotional video content

Operations Support Agent - Desjardins - CSP – Direction Recherche

(2022-01 - 2023-12)

• Responding to member inquiries

Hairdresser and Colorist - Salon Le Têtu

(2017-01 - 2022-12)

• Scheduling appointments
• Cutting, coloring, and styling
• Selling hair care products and providing customer advice

Server, Cook, and Cashier - Regroupement Bingo de Trois-Rivières

(2013-01 - 2018-12)

Customer Advisor - Boutique Revue

(2012-01 - 2012-12)

• Customer service and cash register
• Inter-store transfers and merchandise returns
• Merchandising

DEP - Hairdressing - Centre Professionnel Bel-Avenir (2016-01 - 2017-12)

DEC - Tremplin - Cégep de Trois-Rivières (2014-12)

High School Diploma - Académie Les Estacades (2010-01 - 2013-12)