Chintan Pancholi

Results-driven Program Manager with 14+ years of experience leading large-scale retail, eCommerce, digital transformation, and enterprise technology programs. Proven success delivering multi-million-dollar initiatives across business and technology organizations, managing cross-functional 35+ teams of stakeholders, third-party vendors, and executive leadership. Expertise in program governance, PMO methodologies, stakeholder management, risk mitigation, project recovery, and end-to-end delivery of complex enterprise applications.

Strong track record of partnering with business and IT teams to deliver strategic initiatives on time, within budget, and aligned to organizational objectives.

Sr Technical Program Manager at Walmart Global Tech, Walmart Canada (2020-07 – Present)

Lead enterprise retail technology programs supporting Walmart Canada's eCommerce and omnichannel business strategy.

• Lead Canada Glass and Walmart Commerce Platform migration programs involving 35+ cross-functional teams spanning Technology, Product, Payments, Legal, Compliance, Security, and Operations.
• Managed large-scale re-platforming initiatives across Home, Search, Browse, Product, Cart and Checkout, Account management experiences using microservices-based architecture.
• Serve as Lead Program Manager for the ADvendio-Salesforce integration initiative, enabling advertising delivery visibility, invoicing automation, and operational efficiencies.
• Partner with Merchandising, Supply Chain, Catalog, eCommerce Operations, Product, and Engineering teams to drive online sales growth and operational improvements.
• Develop and manage program roadmaps, budgets, schedules, resource plans, dependencies, and executive reporting.
• Lead governance forums, steering committee reviews, and executive stakeholder communications across multiple business units.
• Proactively identify program risks, establish mitigation plans, and drive resolution of critical delivery issues.
• Introduced AI-enabled reporting, planning, and risk management practices to improve program visibility and execution efficiency.
• Successfully recovered multiple at-risk initiatives through structured governance, stakeholder alignment, and execution planning.
• Delivered enterprise platform modernization initiatives impacting millions of customer interactions annually.
• Coordinated delivery across 40+ teams while maintaining alignment among business, technology, and executive stakeholders.
• Drove improvements in conversion and retention funnels using a unified e-commerce stack.
• e-commerce grew about 30% year-over-year for FY2025 post launch
• Conversion Rate - 2.5% - 3.1%
• Average Order Value - CAD $85 - $115
• GMV/Visit - CAD $2.1 - $4.3
• Improved delivery transparency and operational decision-making through AI-assisted reporting and program governance.

Technical Program Manager at Giftagram Inc (2017-04 – 2020-06)

• Led end-to-end delivery of mobile applications, eCommerce platforms, Salesforce integrations, and strategic partner integrations.
• Managed multiple Agile teams including Engineering, QA, Business Analysis, DevOps, and Product.
• Owned project planning, budgeting, resource allocation, dependency management, and delivery governance.
• Established delivery standards, estimation frameworks, Jira governance, and reporting processes.
• Partnered with leadership teams to define quarterly objectives and delivery roadmaps.
• Improved release predictability and operational efficiency through process optimization and Agile best practices.
• Supported enterprise CRM and Shopify integration initiatives to enhance customer experience and business operations.

Technical Project Manager/Scrum Master at BMAK Business and Technology Consultants Inc (2016-03 – 2017-04)

• Managed enterprise software implementation and digital transformation initiatives across multiple clients.
• Led project initiation, planning, execution, monitoring, and closure activities using PMBOK methodologies.
• Facilitated stakeholder alignment sessions, requirements workshops, governance reviews, and executive reporting.
• Managed project budgets, schedules, dependencies, risks, and issue resolution.
• Established strong partnerships with sponsors, executives, vendors, and project teams to drive successful outcomes.
• Supported Agile transformation initiatives and delivery process improvements.

Project Manager/Scrum Master at SilverTouch Technologies (2013-02 – 2016-02)

• Managed software development and digital transformation projects across distributed teams.
• Oversaw project budgets, forecasting, stakeholder communications, vendor management, and delivery execution.
• Directed Agile delivery practices, sprint planning, status reporting, and governance activities.
• Presented project performance updates and recommendations to executive stakeholders and steering committees.
• Supported CMMI Level 5 certification initiatives through audit preparation and process governance.

Sr. Web Developer & Team Leader at A&H Web Experts (2009-08 – 2013-01)

• Led software development teams delivering web-based applications and enterprise solutions.
• Managed project planning, resource coordination, issue management, and stakeholder communications.
• Contributed to solution architecture, technical leadership, and delivery management.

Web Developer at Sibz Solutions (2008-01 – 2009-07)

• Wrote well designed, testable, efficient code by using best software development practices
• Created website layout/user interface as per client's requirements
• Integrated data from various back-end services and databases
• Gathered and refined specifications and requirements based on technical needs
• Created and maintained software documentation.

Bachelor of Computer Engineering – South Gujarat University (2003-07 – 2007-08)