Chris Lane

Meticulous auto body repair professional adept in navigating industry software to log maintenance work and efficiently process work orders and invoices. Proven history of demonstrating quality and efficiency on all projects. Consistently earned high ratings on customer surveys for excellence in service and value for repairs.

Independant contractor at Self-Employed (2016-08 – Present)

Hail Repair

• Followed repair processes, driving high quality and short cycle time.
• Collaborated on repairs to complete and finish work orders on schedule.
• Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
• Created accurate quotes on short timelines
• Delegated workflow and responsibilities to team of associates.
• Strengthened work flow productivity by hiring, managing and developing top talent.

Owner/Operator at Carstar St Albert (2010-01 – 2016-06)

• Demonstrated the ability to successfully set objectives and work toward them by increasing sales from $1.1 million to $1.75 million annually
• Participated in meetings and training sessions on a regular basis
• Sold customers on having their vehicle repairs done at our facility
• Proficient and knowledgeable in all stages of insurance claims from estimates to quality control
• Ensured accurate and comprehensive damage appraisals to ensure timely and profitable repairs
• Supervised the repair process
• Demonstrated the ability to build strong relationships with suppliers, insurance companies and the community
• Worked effectively as a team leader and team member to train, supervise and motivate staff
• Implemented inventory control and billing using in-house (Mitchell and Audatex) software programs to ensure accurate, profitable and timely processing. Able to quickly learn new software and updates
• Provided exceptional customer service by always "going the extra mile" to ensure customer satisfaction while adhering to company policies
• Effectively organized and managed my time by prioritizing tasks and maintaining flexibility to handle the unexpected

Journeyman Refinisher – NAIT (2010-06)

High School Diploma – Bell Rose High School (1996-06)

Miscellaneous in Numerous Sikkens And AKZO Courses – PPG-Akzo Nobel