Christian Muabi

Bilingual (English/French) Client Administrator and Fleet Manager with 15+ years of progressive experience across finance, telecom, B2B, and fleet management sectors. Proven expertise in end-to-end fleet operations, complex client portfolios, and cross-functional collaboration. Known for calm, solutions-focused service in high-volume environments and a consistent record of building lasting client relationships.

Client Administrator / Fleet Manager at Holman (2025-01 – Present)

• Serve as dedicated Fleet Manager for assigned accounts, overseeing day-to-day operations, proactive fleet solutions, and long-term client relationship management.
• Act as primary liaison between clients, internal ARI teams, and external partners to resolve issues efficiently and meet tight deadlines.
• Manage full selector-building process: vehicle recommendations, pricing negotiations, approvals, and order placement.
• Produce and analyze fleet performance reports to identify trends, anticipate issues proactively, and support data-driven management decisions.

Bilingual Sales & Account Manager at RicePoint (Adecco) (2023-12 – 2024-12)

• Delivered professional, timely responses to high volumes of inbound customer inquiries via phone and written channels.
• Investigated and resolved complex concerns by thoroughly researching each request and coordinating with the Project Support Team.
• Ensured all communications were clear, accurate, and tailored to each audience's specific needs.

Bilingual Customer Service Representative at Lincoln Electric (2022-03 – 2023-10)

• Processed product orders received via phone and email with high accuracy and speed.
• Managed return requests and inventory coordination in the fulfillment center, achieving timely resolution for customers.
• Built client relationships through cross-selling and upselling; reported incidents to internal departments for improvement.

Bilingual Customer Service Representative at Havana House (2017-05 – 2022-03)

• Managed incoming orders and responded to inquiries across phone and email for customers across Canada.
• Processed returns, performed fulfillment center inventory counts, and collected past-due payments professionally.
• Escalated sensitive concerns to management and provided detailed reports to internal stakeholders.

Bilingual Customer Service Representative at Scotia Bank (2012-01 – 2017-04)

• Assisted clients with credit card, line of credit, and mortgage applications in a high-volume financial environment.
• Consistently delivered bilingual, high-quality service while cross-selling additional banking products.

Bilingual CSR & Retention Representative at Bell TV (2009-04 – 2011-12)

• Handled inbound calls, resolved billing issues, and retained customers through targeted promotions and service adjustments.
• Supported equipment troubleshooting while maintaining a high standard of bilingual customer care.

Bilingual Customer Service Representative at Lava Life (2007-02 – 2009-03)

• Provided product information and account setup support, consistently identifying upsell opportunities on subscription packages.

GED – St. Patrick Catholic Secondary School (2009)

Telecommunications & Media Studies – Toronto Metropolitan University (formerly Ryerson)